Journal of Business Strategy articles from November 2001

Journal of Business Strategy archives from November 2001

Manhattan's skyline. (PUBLISHER'S NOTE).(business recovery after September 11 terrorist attacks)(Brief Article)(Editorial)
November 1, 2001... I used to be able to see the World Trade Center from my office window On September 12, and for days afterward, all I could see was a massive black cloud. Now, from my aerie four miles north, everything appears fairly normal--except for that...

Does CRM pay? (SHORT TAKES).(customer relationship management )(Brief Article)(Statistical Data Included)
November 1, 2001... More firms are adopting customer relationship management (CRM) programs, according to The Conference Board. In a recent survey of 96 global firms, The Conference Board found that 52% had implemented a CRM solution. Among these, the top three...

The job market. (SHORT TAKES).(results of employment survey)(Brief Article)(Statistical Data Included)
November 1, 2001... Demand for executives is dropping. The Executive Talent Demand Index (ETDI) computed by ExecuNet decreased 27% in the third quarter of 2001 when compared with the third quarter of 2000. This was the largest drop since the inception of the ETDI...

Just the facts. (SHORT TAKES).(employee retention, decline in initial public offerings, severance for executives, employee safety)(Brief Article)(Statistical Data Included)
November 1, 2001... Those with Get Up and Go Can Always Go. Don't think the bad job market gives you a lock on good employees. A survey by BT.Novations found that 41% of firms lost top performers in this difficult job market, and 87% agreed that in a slow economy...

The top ten trends in the future of security. (SHORT TAKES).(future security technologies)(Brief Article)
November 1, 2001... San Francisco-based think tank the Institute for Global Futures recently released its rather frightening forecast of future security technologies and trends. The top 10 trends it's watching are: 1. Economic information warfare (EIW),...

Perception is reality. (Marketing).('From Big Brands, Big Trouble: Lessons Learned the Hard Way')(Review)
November 1, 2001... From Big Brands, Big Trouble: Lessons Learned the Hard Way, by Jack Trout, John Wiley & Sons, New York, 2001. Marketing people are preoccupied with doing research and "getting the facts." They analyze the situation to make sure the truth...

Road kill on the superhighway. (Technology Strategies).(the demise of high tech industry)
November 1, 2001... From Business @ the Speed of Stupid: Building Smart Companies after the Technology Shakeout, by Dan Burke and Alan Morrison, Perseus Publishing, Cambridge, Massachusetts, 2001. * Almost 100 percent of the growing businesses in this economy...

Common senses. (Manufacturing).(assessing manufacturing process)(Brief Article)
November 1, 2001... From The Perfect Engine: How to Win in the New Demand Economy by Building to Order with Fewer Resources, by Anand Sharma and Patricia E Moody, Free Press, New York, 2001. Bad Process Dead Giveaways Trust your senses to point to evidence of...

Innovation starts in the boardroom. (Governance).(Brief Article)
November 1, 2001... From The Provocateur: How a New Generation of Leaders Are Building Communities, Not Just Companies, by Larry Weber, Crown Business, New York, 2001. It may be rare for a director to walk into a board meeting to announce, "I have a product...

Real - time strategy: What Is Strategy, Anyway?
November 1, 2001... On the face of it, defining "business strategy" seems like a no-brainer. Yet when I was confronted with the challenge recently in a faculty meeting, I found myself rather less than articulate. "Bad form!" you might say, for a professor of the...

Processed change: Michael Hammer sees process as "the Clark Kent of business ideas"--a concept that has the power to change a company's organizational design. (Q&A).(Interview)
November 1, 2001... MICHAEL HAMMER HAS changed his mind about radical change. In the reengineering revolution both he and co-author James Champy led, the goal was to throw out old organizational and operational principles and procedures and create new ones....

Management through measurement: Take a look at some measures that really matter. (SPECIAL FOCUS).
November 1, 2001... As they say in the Army, "You can't expect what you don't inspect," which in business parlance is, "You can't manage what you don't measure." But there many measures from which to choose. You know all the acronyms: CAGR (compound annual...

Demystifying advertising investments: By adopting a value-based approach to advertising investment, executives can design ad strategies that maximize financial returns. (SPECIAL FOCUS).
November 1, 2001... "Half the money I spend on advertising is wasted; the trouble is, I don't know which half." John Wanamaker, founder of one of the first U.S. department stores (1838-1922). It is estimated that corporate America will spend more than...

Creating business value through intangibles: Because intangible assets drive business potential, companies need processes for managing and measuring the value of these assets. (SPECIAL FOCUS).
November 1, 2001... What we value defines our times. During the epic age of chivalry, land and titles--not money--were prized. Bankers, who actually had the money, were not held in esteem. Then came the Industrial Revolution and money, as well as machines,...

The value of relationships: An organization's relationships have become measurable assets fraught with their own set of risks and rewards. (SPECIAL FOCUS).(Statistical Data Included)
November 1, 2001... For most of the 20th century, anyone intending to calculate a corporation's value looked only at what he could count with his hands and his eyes. Cash. Property. Equipment. Book value and market value were one and the same. But then, in 1982,...

Building a better board: A rubber-stamp board serves everyone--especially the CEO--poorly. (GOVERNANCE).
November 1, 2001... JEAN HAS JUST BEEN NAMED CHIEF EXECUTIVE OF A HIGH-TECH manufacturer. She has a long meeting with the retiring CEO. "The bad news is that this place still runs like a family-owned company, and it has been underperforming against its peers in...

The renaissance strategist: It might be better to explore the contents of a diverse variety of boxes, than to "think outside" of just one box. (STRATEGIC THINKING).
November 1, 2001... SOME YEARS AGO, NEUROLOGISTS AT THE UNIVERSITY of Lund in Sweden discovered that the human brain can only visit a future it has already seen. That sounds counterintuitive, but it's true--our brain ignores things we have never been in touch...

Stack attack: If Not Now, When?(suggested books on strategic management)(Buyers Guide)
November 1, 2001... We've been here before--recession, abrupt change, collective loss--just not all of us together in recent memory. But many of our predecessors have, and survived. In addition, our companies have pulled through their own crises: Gillette's...

The last word: Courage.
November 1, 2001... Courage is often a quiet thing, not much remarked upon. But on September 11, hundreds of those quiet acts merged to become deafening roar, and we had too many object lessons in the meaning of courage to absorb at once. So here we look back to...