Journal of Business Strategy articles from November 1996

Journal of Business Strategy archives from November 1996

Michael Hammer sees the processes of the future. (interview with management consultant and author)(includes excerpt from 'Beyond Reengineering')(Interview)
November 1, 1996... In Michael Hammer's new book, Beyond Reengineering, he sticks with the same definition for reengineering that he and James Champy put forth in their seminal Reengineering the Corporation: "Reengineering is the radical redesign of business...

Tenneco's new business. (shared services offered by Tenneco Business Services)(includes related article on supplier development program at Tenneco)(Cover Story)
November 1, 1996... The slimmed down conglomerate Is taking shared services to its logical limits with the launch of its Tenneco Business Services unit. Lately, the news from Tenneco is about the businesses it's leaving. The former conglomerate has pared down in...

The rhythm of change. (business forecasts for 1997)(The 1997 JBS Business Outlook)
November 1, 1996... Next year is less the end of the 1990s than the beginning of the next millennium. OVERVIEW Ten years ago, when I was a bank CEO, the most important dimensions to my strategic outlook were all macroeconomic variables. Today, if I were still...

What goes up must come down. (interview with economists Fail Fosler and David Bostian)(The 1997 JBS Business Outlook)(Interview)
November 1, 1996... Is the U.S. economy headed for still more growth, or is a downturn on the way? Two prominent economists take sides. As anyone who follows the financial press knows, forecasting the economy's gyrations is like alchemy: as much a matter of art...

Strategy in the digital age. (role of information technology in corporate strategic planning)(The 1997 JBS Business Outlook)(Interview)
November 1, 1996... How companies use information technology will define their success in the coming era of the virtual business. How will changes in information technology affect the formulation of business strategy? The classical answer has been, "Very little!...

In pursuit of a lasting relationship. (marketing)(The 1997 JBS Business Outlook)
November 1, 1996... In an increasingly competitive arena, simply knowing your customer is no longer enough. Now companies must find ways to put customers' needs at the heart of everything they do. "A market has never bought things. Customers buy things." - Tom...

The gauntlet is down. (human resources management)(The 1997 JBS Business Outlook)
November 1, 1996... Forget downsizing. The real challenge for human resources management will be to find enough talent to fill the jobs. Let's get the forecast article cliches out of the way up front. The more things change, the more they stay the same. It's a...

The cost/quality conundrum. (health care)(The 1997 JBS Business Outlook)
November 1, 1996... Faced with an explosion of medical benefit options, employers will have to manage managed care. Managed care dominates health insurance coverage today, and it will influence the care we receive for a long time. During the industry's inevitable...

The more things change ... (taxes)(The 1997 JBS Business Outlook)
November 1, 1996... Corporate tax breaks will remain endangered no matter who occupies the White House in 1997. In 1994, the Republican "Contract With America" called for a return to the good old days of family values and smaller government. The reward for...

A delicate balance. (turnover of Hong Kong to Chinese rule)(The 1997 JBS Business Outlook)
November 1, 1996... As Hong Kong prepares to switch from British to Chinese rule, the question on everyone's mind: Is communism bad for business? China resumes sovereignty over Hong Kong on July 1, 1997, the final step in a process that began almost 20 years ago....

Continental divide. (South America) (The 1997 JBS Business Outlook)
November 1, 1996... Market reforms and millions of new consumers ready South America for a boom - unless pressure from those left behind holds it back. Watch out, Americanos. South America is poised for a big economic bonanza, but companies from the United States...

Soft touch in software. (management style of Sterling Information Group CEO Chip Wolfe)(A Tale of 2 Bosses)
November 1, 1996... More than a decade ago, when they worked as computer programmers, Chip Wolfe and Dan Thibodeau grew increasingly dismayed over how they and their colleagues were being treated. Working 60-hour weeks for 40 hours' pay was the norm. So were...

Diamond in the rough. (management style of R.F. Moeller Jeweler boss Mark Moeller)(A Tale of 2 Bosses)
November 1, 1996... 2 Salesperson Jim Thuente has just returned from one of his occasional screaming, in-your-face confrontations with his boss, Mark Moeller, owner of R.F. Moeller Jeweler. "He can be a bastard to work for," mutters Thuente, who admits that quitting...

Facing the facts on cargo crime. (includes related article on South Florida's cargo crime task force)
November 1, 1996... Shippers are realizing they need to take more responsibility for the safety of their freight. And they're pressuring law enforcement agencies for improved support. Earlier this year, a truck driver en route to the Miami area with about $1.2...

Physicians heal themselves. (management changes at Montgomery General Hospital)
November 1, 1996... One day, the executive committee of Montgomery General Hospital, a 229-bed, not-for-profit community hospital serving Montgomery County in Maryland, saw the light. Not the proverbial light at the end of the tunnel, but the high beams of a truck...