Canadian Banker articles from September 1996

Canadian Banker archives from September 1996

Banks react quickly to assist Saguenay flood victims. (Quebec City)
September 1, 1996... When torrential rains fell on the regions north and east of Quebec City on July 20 and 21, devastating the Haute-Mauricie, the North Shore and above all the Saguenay/Lac Saint-Jean area, the banks moved quickly to help those affected by the...

Banks, social groups aim to improve availability of services to the poor.
September 1, 1996... Representatives of the banking industry are working with social groups, governments and other organizations to find ways of ensuring that vital banking services are available to all low-income Canadians. Critics have charged that banks...

People person. (Hongkong Bank of Canada's employee relations manager Michelle Boyce-Sargent)
September 1, 1996... Finding good people and watching them grow in their jobs is a full-time job in itself. When Michelle Boyce-Sargent sees any one of her recruits excel at his or her job, it makes her 11-hour workdays all worthwhile. "I love watching people...

The new team at the CBA. (Canadian Bankers Association)
September 1, 1996... A career banker and a former public servant join forces to help guide the Canadian banking industry through a critical period in its evolution. Their top priority: to improve the banks' public image. Amidst one of the most tumultuous periods...

Dial a bank. (telephone banking)
September 1, 1996... Bank customers love the ease and convenience of telephone banking, which gives them access to "everything but cash." With smart cards, even cash will soon be available by phone. It's a whole new way of doing business for - banks and bankers as...

Beyond the bottom line. (social role of the banking industry)(includes related article on smaller banks as community givers)
September 1, 1996... As well as maximizing profits for their shareholders, business enterprises surely have a larger responsibility to the society in which they operate. When it comes to putting that theory into practice, banks and their employees lead the way. But...

First impressions. (projecting a professional image)(includes related article on casual Fridays)
September 1, 1996... Six to 12 seconds... when you meet a new customer or colleague, that's all the time it takes for that person to form an opinion of you. Make sure it's a positive one. Do you impress your clients favourably? Do your colleagues like working...