Canadian Banker articles from November 1995

Canadian Banker archives from November 1995

Banks worried by competitors' abilities, survey shows.
November 1, 1995... `Banks see competition from new sources such as technology and mutual-fund companies, and they're particularly worried by the selling capabilities, solid customer relationships and target-marketing systems of their new competitors," said...

Trash management.(All In a Day's Work)
November 1, 1995... `Waste not, want not' is more than just a phrase to Paul Haight. It's his job description. Cardboard, computer paper, spent toner cartridges and empty soft-drink cans may simply be garbage to most bankers, but, to Paul Haight, other...

Pounding the pavement. (mobile banking)(Sales Culture)
November 1, 1995... At the forefront of the new sales culture that's emerging in Canada's banks are branch managers who make regular "cold calls" to win the business of entrepreneurs and other potential customers. Summer or winter, rain or shine, Yves...

Paid for performance. (compensation scheme for bankers)(Sales Culture)
November 1, 1995... In the new sales culture, commissions or other "alternative" forms of compensation may be more suitable than salaries for some bankers. But what does that mean for teamwork and customer service? Wes Nelson is a pioneer. Even a bit of a...

It's a sales and service culture.(Sales Culture)
November 1, 1995... A greater emphasis on selling may be good for a bank's bottom line, but will customers accept it? Guess what? They're demanding it. How enthusiastic are you about acting as a salesperson for the bank? If you deal directly with the bank's...

Partners in crime prevention.
November 1, 1995... As high-tech counterfeiting is now big business, the RCMP's national counterfeit co-ordinator explains how police forces are using business techniques--such as "strategic partnerships" with the banks--to combat it. As early as 1975,...

Video education confounds fraudsters.
November 1, 1995... Counterfeiting of cheques, like that of credit cards, seemed to erupt out of nowhere about five years ago, as loosely organized criminal gangs exploited new technology, in particular desktop publishing software designed to produce company...

Renewal time for insurers.
November 1, 1995... There's a revolution under way in the insurance industry--driven not by legislative amendments but by the forces of technology and economics. As the battle over insurance distribution heats up, proponents of the status quo seem to be...