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A culture of training. (Canadian banks)
November 1, 1990... A culture of training
The training of its employees takes a large chunk of bank money -- on average, seven times as much as other private enterprise sectors. And because educational institutions don't provide degrees in banking, The...
The changing classroom. (continuing education of Canadian bankers)
November 1, 1990... The changing classroom
A decade of tremendous changes in the banking industry was accompanied by supportive innovation in the continuing education of bankers. The banks' educational partner, the Institute of Canadian Bankers, provides...
Qs & As about service focus.
November 1, 1990... Qs & As about service focus
Providing quality service makes good business sense. For progressive organizations it is a competitive edge. Yet why do organizations pay it lip service? In this article, the final in a series of five, the...
Community-minded banks. (adapting to neighborhoods)
November 1, 1990... Community-minded banks
Increasingly, Canadian Banks are adapting their approaches to the neighbourhoods in which their branches are located. Bank people are responding to the needs of your families with play areas, and to seniors with...
A brush with life. (painter Burt Winters)
November 1, 1990... A brush with life
After viewing some of his paintings, done after a long career in banking, an art critic told Burt Winters he had "wasted 40 years." If that's true, he's now more than making up for lost time, producing an impressive...
GST's impact on banking. (goods and services tax)
November 1, 1990... GST's impact on banking
What will be the effects of the Goods and Services Tax on Canadian banks and on banking transactions with customers? Our regular tax correspondent, who is a tax consultant based in Toronto, comments on what's coming...
Globalization of the agri-food industry.
November 1, 1990... Globalization of the Agri-food Industry
Globalization of the agri-food industry is a prospect that has some trembling and others rejoicing, according to their circumstances. Reaction varies depending on whether it's the opinion of an...
The ghost of Dickens past. (Charles Dickens at 1953 Christmas party?)
November 1, 1990... The ghost of Dickens past
Did the ghost of novelist Charles Dickens attend a 1953 bank Christmas party? The author raises the possibility, given that Dickens held the "haunted" bank premises in great esteem.
Progress in banking -- as...
Money talks to the blind. (device for identifying bank notes)
November 1, 1990... Money talks to the blind
A new portable electronic device makes it easier for blind people to identify Canadian bank notes. It was developed in Canada and is being distributed free of charge to qualified applicants by the Canadian National...
Accommodations: access to opportunities. (employment of the disabled in Canadian banks)
November 1, 1990... Accommodations: access to opportunities
Disabled people, who face many barriers to employment, find the greatest obstacle is the public's attitude toward them. But the picture is changing, the accent is now on the abilities of these people,...
Treasury bills. (government of Canada bills)
November 1, 1990... Treasury bills
Each Thursday, an auction of paper is held at the Bank of Canada building in Ottawa. But unlike most auctions, there is no auctioneer, no slam of the gavel and no bidders present. This is the regular auction of government of...
Just read this. (disclosure and bank customers who cannot read well)(includes related information)
November 1, 1990... Just read this
"Disclosure" takes on new meaning when bankers recognize that they are too often dealing with customers who cannot read very well, if at all. In this International Literacy Year, novel solutions are being sought to correct...
Investment Policies in Arab Countries.
November 1, 1990... Investment Policies in Arab Countries;
It is unfortunate that much of the scholarship that went into this book could turn out to be wasted effort if the current Iraq-Kuwait crisis were to drag on. What is even more unfortunate is that the...