Canadian Banker articles from March 1996

Canadian Banker archives from March 1996

Fear of banking; why lliteracy matters to financial institutions.
March 1, 1996... Danny Fletcher is illiterate. Now 32, the Montreal native finished his formal education in Grade 6, when his school switched him to trades training. He moved to Ottawa recently after losing his job in a paper plant, and now he's finally...

New credit-union chief aims to give banks a run for their money. (Credit Union Central of Canada CEO Bill Knight)
March 1, 1996... Recent changes in the financial-services marketplace make it clear that credit unions are the strongest alternative to banks, according to Bill Knight, newly appointed CEO of Credit Union Central of Canada, the national association of credit...

Non-banks perceive need to educate businesses.
March 1, 1996... Canadian businesses, especially small and medium-sized enterprises (SMEs), traditionally don't think to go beyond their banks when seeking financing, and so the greatest challenge facing non-bank lenders today is to let potential customers...

Push, pull or lead? How to run a successful meeting.
March 1, 1996... After four minutes, they start getting irritable. Six minutes later, they're thinking about sex. Within a quarter of an hour, they're planning how to get away as soon as possible. At the end of an hour, the atmosphere is heavy with ennui and...

A love of learning. (TD Bank manager Catherine Chandler-Crichlow)
March 1, 1996... Bankers, like anyone else, must be "engaged" in order to learn, says TD's education specialist Catherine Chandler-Crichlow began discovering the nuances of the learning process almost 20 years ago. As a young teacher in her native San...

Assessing technology-driven firms.
March 1, 1996... No longer simply a background issue, technology has become a maker of business success, and a factor that bankers must deal with. Here's an approach that works. Lending safely is a challenging prospect at the best of times. Account managers...

Net worth. (Canadian banks and the Internet)
March 1, 1996... Seeing the value of having a presence on the Internet, Canadian banks have been quick to set up web sites. That doesn't mean they're ready for "virtual banking." When Royal Bank of Canada and Bank of Montreal launched their web sites on the...

Can self-regulation succeed?
March 1, 1996... Once upon a time, governments assumed the role of protecting consumers from private-sector abuses. Now, increasingly, industries such as banking are regulating themselves. But do voluntary codes of conduct have enough teeth to do the job...