Canadian Banker articles from March 1993

Canadian Banker archives from March 1993

There's life after blunders. (recovering bank customers lost through human error)
March 1, 1993... Recovering customers lost through human error may result in even closer bank-client bonds, says the author, president of her own consulting firm, Furlong & Associates, Vancouver. She is also author of the book "Marketing Money." A little...

The Queen's connection. (Queen's University)
March 1, 1993... The influence of Queen's University faculty members on Canadian Banker was a notable feature of the 100-year history of this magazine. The author, now retired, was executive director of the Canadian Bankers Association during the years prior to...

Bankrupting the environment. (bankruptcy and environmental concerns)
March 1, 1993... With nearly 46,000 bankruptcies filed during the first seven months of last year, issues surrounding bankruptcy take on cogent new meaning. This country now has new federal bankruptcy legislation for the first time in over 40 years in the...

Banking on words. (client communication)
March 1, 1993... Despite the fast track, and electronic devices like E-Mail and Voice Mail, there's still a good deal of writing going on at multiple banking levels. States Ron Bailey, vice president training and development for Scotiabank, "although some...

Looking at where banking stands. (Canada)
March 1, 1993... It's been evident for quite some time that Canada's financial services industry has undergone great change. That change continues. To be ready for the challenge that change brings, bankers need to be better informed about the revised Bank Act...

Gallery of greatness. (portraits of bankers which have appeared in Canadian Banker)
March 1, 1993... In the early days of The Journal of the Canadian Bankers' Association, there was no easy way to have your portrait appear in the magazine. It had to accompany your obituary! The first to receive this dubious honour was James Stevenson,...

Trendy training. (training bank personnel)
March 1, 1993... The three Rs are still vital in the training of bankers. But They're no longer taught to the tune of a hickory stick. Today's bankers often learn on their own with lots of help from the latest in teaching technology. You've heard of...

The evolution of treasury management.
March 1, 1993... While its roots are ancient, treasury management is called a "new field" in this article which explores its past, examines its role today, and takes a glimpse at its future. This article, originally published in Canadian Treasurer, is by George...

Leaking tanks, leaking profits.
March 1, 1993... LUSTs -- leaking storage tanks -- pose substantial risks for the banking community, says the author. Common sense solutions are available and, by combining the secondary containment principle with effective controls, risks can be managed. He is...

Tax fax. (taxes)
March 1, 1993... In the past two years, there have been periodic mentions in this column of continuing consequences of Maggie Thatcher's unfortunate venture into the realms of U.K. property taxation. You remember? The Community Charge was to replace the...

On Common Ground. Managing Human-Planet Relationships.
March 1, 1993... The next wave of ecology books has reached our shores. For those who grimaced in agony, smirked knowingly, or simply ignored the last wave, it is time to reconsider. The topic is managing the environment of planet Earth -- an environment...

The New Art of Central Banking.
March 1, 1993... This book appears to be an attempt to translate the author's long academic experience into a view on the problems that central banks around the world currently face, and the strategies they should follow in dealing with them. It is also...

Lighten Up, Survival Skills for People Under Pressure.
March 1, 1993... Let's admit it right now: this review was due some weeks ago but after reading these two books I just couldn't resist the urge to take a vacation, make faces at myself and smile at the slightest provocation. In short, I goofed off. The truth...

Banking.
March 1, 1993... Theodore Platz has written a practical guide to banking which is of interest to the owners of small businesses, bankers and the general public. The book's straightforward approach is particularly appealing as Platz explains the basics of how...

Getting Business to Come to You.
March 1, 1993... Early in their book, the authors note that virtually everyone can get into business for themselves. They write, "we have even talked to prisoners who are doing business from their jail cells. In fact, getting into business is the easiest thing...

Neanderthals at Work - How People and Politics Can Drive You Crazy, and What You Can Do About Them.
March 1, 1993... This book is an armchair psychologist's delight. It's the story of people who work at a typical modern company, Neandertek. Exploring the primitive thinking, prejudices, and things that go bump in this office is a fascinating study. At times it...

Crash Landing; Surviving a Business Crisis.
March 1, 1993... In 1986, 143 U.S. banks failed -- a fairly typical number for the 1980s. One was Park Bank, based on the west coast of Florida. Park Bank was then the largest bank failure ever in Florida, and the seventh largest in the United States. "Crash...

The Healthy Company; Eight Strategies to Develop People, Productivity and Profits.
March 1, 1993... Today companies are in crisis everywhere. Every day one reads about the various pressures affecting Canadian business. Unlike many other books, this one says that the answers lie not in Wall St., Japan, technology, customer service, or even...

Megatrends for Women.
March 1, 1993... From the authors of "Megatrends," "Megatrends 2000" and "Re-inventing the Corporation" comes what is more a catalogue of perhaps noticeable events and changes relating to women. Undoubtedly, titling a book "Changes We are Starting to Notice"...

Branch Banking for the Nineties.
March 1, 1993... "Branch Banking for the Nineties," by D.S. Ritter, is a "how-to-do" book about selling bank products at the branch level. The book's main theme is that branch banking is becoming "customer-driven" versus "operations-driven." In making this...

The New Bureaucracy: Waste and Folly in the Private Sector.
March 1, 1993... According to Herschel Hardin, there is a level of extravagance and squandering of resources within the private sector that the public would find unacceptable if perpetrated by the civil service. "And atop this waste," he tells us, "is as...

The Canadian Business Financing Handbook, 2 vols.
March 1, 1993... For many years there has been a need in the Canadian business community for a guidebook to chart the peaks and valleys, twists and turns on the road to the financial marketplace. "The Canadian Business Financing Handbook" is essentially a...

The Path of the Everyday Hero.
March 1, 1993... Every day, life is challenging. Discovering what you truly want, how to go after it, how to form deep relationships -- these are continuing questions that may hinder your path to success. But instead of being frustrated by such challenges, say...