Canadian Banker articles from July 1996

Canadian Banker archives from July 1996

White paper offers chance to build new vision of future financial services. (1997 Review of Financial Sector Legislation: Proposals for Changes)
July 1, 1996... The banking industry has welcomed Ottawa's long-awaited proposals for changes to legislation governing federal banks, trust companies, insurers and credit unions. The proposals were released June 19 in a white paper by Doug Peters, secretary of...

Canadian banking ombudsman starts work. (Ombudsman Michael Lauber)
July 1, 1996... In May, Michael Lauber was named as the first Canadian Banking Ombudsman. His mission is to provide small-business people with an easily accessible, independent process for resolving disputes with banks. "The appointment of a national...

Is there life after the CBA? (Canadian Bankers Association ex-Pres. Helen Sinclair)
July 1, 1996... When Helen Sinclair was appointed president of the Canadian Bankers Association in 1989, a reporter asked the self-proclaimed workaholic how she relaxed. Sinclair, who was 37 at the time, said she spent her leisure time working on various...

Limiting the legal risks of the Helms-Burton Act. (US law against foreign investments in Cuba)
July 1, 1996... Under the recently enacted Helms-Burton Act, designed to put pressure on President Castro's regime by discouraging foreign investment in Cuba, the U.S. State Department has issued "advisory" letters to three companies that do business in Cuba....

Service with a smile. (ScotiaService head Pam LaPalme)
July 1, 1996... Her mission: to give front-line staff all the information they need to keep clients happy. Pam LaPalme has a dream. And if this determined but affable go-getter who's charged with the responsibility of improving customer satisfaction at The...

No easy answers. (includes related article on where to find answers to consumer questions about bank operations)(Cover Story)
July 1, 1996... Ever been confronted by a hostile customer demanding to know why bank profits are so high? Difficult questions about banking are an increasingly common problem for branch staff these days. Here are 12 tough questions people ask about banks, and...

Who's doing what in KBI lending. (knowledge-based industries)
July 1, 1996... Canadian banks agree that knowledge-based industries are critically important, and that the old lending rules don't apply. When it comes to strategies, however, each bank is developing its own individual approach. Knowledge is more than a...

Glitch of the century. (Year 2000 problem)
July 1, 1996... It's only a small technical detail in the way computers calculate dates. But it's becoming a "bet-the-company" issue that threatens to cause corporate chaos just 3 1/2 years from now. Get ready for the Year 2000 Problem. Holders of credit...

Auto suggestion. (auto-leasing market)
July 1, 1996... You can get a mortgage from a U.S. car company in Canada, but you can't get a car lease from a Canadian bank. Isn't it time to open up the auto-leasing market to domestic competition? Finding themselves saddled with heavy debts and having less...

For police action above and beyond .... (Canadian Bankers Association's Law Enforcement Award)
July 1, 1996... Celebrating its 25th anniversary this year, the Canadian Banks' Law Enforcement Award recognizes outstanding police officers who have shown exceptional determination or courage in fighting crimes against banks. Stuart Copas still can't believe...