Journal of State Government articles from November 1989

Journal of State Government archives from November 1989

Using information technology.
November 1, 1989... Using Information Technology Legislators need to take full advantage of information technology to help them serve constituents better. The state senator, checking his home telephone voice mail messages, received an urgent request from a...

Providing exceptional constituent services.
November 1, 1989... Providing Exceptional Constituent Services Serving constituents is a primary prerequisite of public service. There are ways to answer telephone inquiries efficiently and effectively, while improving constituent relations. As an elected...

Meeting the media.
November 1, 1989... Meeting the Media Public officials can shine in radio and television interviews by following proven techniques to communicate effectively. Working with the media is an integral part of a public official's job. Those who work well with the...

Building legislative skills.
November 1, 1989... Building Legislative Skills There is no university course on how to be an effective legislator. For many, learning how to be a good lawmaker is a trial and error process. Michigan, however, is trying to solve that shortcoming by offering...