Business Quarterly articles from March 1990

Business Quarterly archives from March 1990

Managing the retail customer relationship.
March 22, 1990... Managing the Retail Customer Relationship Customer care, often referred to as customer service or just service, does not just happen; retail customer care must be designed, delivered and controlled. It is a complicated matter, much more...

Employee compensation and benefits: Canada vs. U.S.
March 22, 1990... Employee Compensation and Benefits: Canada vs. U.S. Although compensation and benefit programs in Canada and the U.S. are similar in many respects, there are key differences reflecting economic, cultural, political, legal and tax...

Manufacturers: use distributers profitably! (Making Marketing Work)
March 22, 1990... Manufacturers: Use Distributors Profitably! Three-quarters of the products in this country's GNP are sold through distributors; only one-quarter are sold direct from manufacturer to end user. Yet many manufacturers who sell through...

Champions of change. (business leaders)
March 22, 1990... Champions of Change There is no shortage of creative ideas in corporations. For innovation to occur, however, someone must take the creative idea, guide it through the trying period when resistance is at a peak and persevere until it becomes...

The principles of interest and deductibility. (Tax and Business)
March 22, 1990... The Principles of Interest Deductibility It is clear from the many leveraged buyouts that have occurred in the last few years and the attention that is focused each Thursday on the fixing of the Bank of Canada's trend-setting interest rate,...

Evaluating investments in information technology.
March 22, 1990... Evaluating Investments in Information Technology The use of information technology (IT) in business began 35 or so years ago and while much has changed in both the technology itself and in the ways in which it is used, two things have...

Advanced manufacturing technology: making it happen.
March 22, 1990... Advanced Manufacturing Technology: Making It Happen When a company decides to purchase and install an advanced manufacturing technology (AMT), be it CAD/CAM, robotics, a flexible manufacturing system, or a full-blown computer integrated...

Of self-interest, economic policy and influencing the government.
March 22, 1990... Of Self-Interest, Economic Policy and Influencing the Government Because of huge inflation, tin miners in one South American country stole some of the best ore from the mines in their lunch pails and smuggled it into a neighboring country,...

A close up view of Canadian executives.
March 22, 1990... A Close Up View of Canadian Executives Pick up any newspaper and you will find a caricature of the typical executive. Dithers in Young and Drake's Blondie, those executive types shown in Gary Larson's The Far Side and Joe Martin's...

Beyond the barricades. (business management)
March 22, 1990... INTRODUCTION Beyond the Barricades This special supplement, sponsored by Deloitte & Touche Management Consultants, is about functional trends in management. By function I mean the core functions of business -- marketing and...

The practice of management - a CEO's perspective.
March 22, 1990... The Practice of Management -- A CEO's Perspective As I first thought about "the practice of management from the perspective of the CEO", it struck me that this would be a very personal article. My views and the way I practice management are the...

Synergistics: a strategy for speed in the 90s. (organizational change)
March 22, 1990... Synergistics: A Strategy For Speed in the '90s If your people have a full understanding and deep respect for the principles of your business, they can react quickly to change and still make good decisions; instead of fruitless or misdirected...

Contemporary hospital operations.
March 22, 1990... Contemporary Hospital Operations In a recent survey, 90% of Canadians when asked what made their country great, said, "the health care system." In addition, many other countries throughout the world have substantial admiration for the Canadian...

The ins and outs of computing in the 90s. (information technology)
March 22, 1990... The Ins and Outs of Computing in the '90s The '90s are upon us and the pace of new technology shows no signs of slackening. As a example, just as microcomputer vendors introduce the first of their workstations based on the Intel 80486 chip,...

The comptroller of the 90s.
March 22, 1990... The Comptroller of the '90s The job of the comptroller in the '90s will likely be similar to what the job is now - the pivot between the information systems fueling the decision-making process, the executive team that makes the decisions and...

Information technology in customer service.
March 22, 1990... Information Technology in Customer Service To be successful in the '90s, companies will have to recognize and deal with the convergence of two indisputable forces: the primacy of customer service as a competitive weapon and the pervasive role...

Management in the 90s: functional trends. (A Roundtable Discussion) (panel discussion)
March 22, 1990... Management in the '90s: Functional Trends A management consultant is in the enviable position of being able to observe changes in management practice across a number of companies in a variety of industries. To be effective in advising...