Business Horizons articles from May 1999

Business Horizons archives from May 1999

The editor's chair.(reflections on information systems)(Editorial)
May 1, 1999... A well-traveled businessman presents his name at the registration desk of a four-star hotel in Europe. The woman at the desk greets him with "Welcome back, Mr. _____, it's so nice to have the chance to serve you again." The man counters with...

Corporate Governance Digest.
May 1, 1999... Last year we provided the first Corporate Governance Digest, offering a yearly review of empirical research on corporate governance issues. That review covered research on CEO duality, top management teams (TMTs), mergers and acquisitions, CEO...

Beyond strategy: configuration as a pillar of competitive advantage.
May 1, 1999... One company can copy another's strategy. It can reverse engineer its technology and benchmark its systems. But it cannot copy the way strategy, technology, systems and routines are configured into a thematic, synergetic whole. It is this...

Harnessing the value of experience in the knowledge-driven firm.
May 1, 1999... Gathering and warehousing the tacit knowledge of your employees builds intellectual capital for your company. The results are well worth the effort. Mary K. is a marketing manager for a large manufacturing company, with an MBA from a...

Swing doors and musical chairs.(Organizational Memory retention in the flexible labor market environment)
May 1, 1999... In the new flexible labor market, with all its departures and rotations, knowledge-intensive firms must develop the art of retaining memories. Here are some ways. The notion that there has been a trend away from physical work toward...

Acquiring intellect: managing the integration of knowledge-intensive acquisitions.
May 1, 1999... When integrating newly acquired knowledge into a firm, take the high road and go slowly and carefully. You'll benefit more in the long run. How do you generate value from acquisitions? Most managers would agree that value creation takes...

Managing human resources in the third era: economic perspectives.
May 1, 1999... Until about the middle of the twentieth century, the field of human resource management could be described as traditional in focus. The job of the manager was to direct the work of subordinates, with little if any input from them. However, from...

Benchmarking sales forecasting management.
May 1, 1999... Sales forecasting permeates all aspects of business operations. In fact, most business plans are predicated on sales forecasts. Marketing plans usually involve projected product changes, promotional efforts, channel placement, and pricing -...

Corporate governance, strategic philanthropy, and public policy.
May 1, 1999... Every year, thousands of companies across America reach into their treasuries to contribute funds to their favorite charitable organizations. The impact of corporate philanthropy, however, has traditionally been considered of minor importance...

Proactive behavior: meaning, impact, recommendations.
May 1, 1999... Proactive managers move business forward. They take the initiative and persevere in making changes that transform the corporate world. The world has three kinds of people, said George Bernard Shaw: those who make things happen, those who...

One more time: how do you satisfy customers?
May 1, 1999... Exploring the process of value creation will give firms a better grasp of the ups and downs of customer satisfaction. With the service industry on the rise and worldwide competition heating up, customer satisfaction is once again in the...

Y2K: the impact on small businesses.(the year 2000 computer problem)
May 1, 1999... It's midnight, 12/31/99. Will your computer turn into a pumpkin? Picture, if you will, a lunch meeting between a client and his computer consultant. We will call the client Scott and the consultant Rusty. They are having lunch at Rusty's...

Jack Welch and the GE Way.(Review)
May 1, 1999... Management Insights and Leadership Secrets of the Legendary CEO By Robert Slater The reviewer, Henry Beam, is a professor of management at Western Michigan University, Kalamazoo, Michigan. General Electric is one of the most...

Corporation Nation: How Corporations Are Taking Over Our Lives and What We Can Do About It.(Review)
May 1, 1999... By Charles Derber The reviewer, Thomas AL Hemphill, is a fiscal officer with the New Jersey Department of State, Trenton, New Jersey. Since the days when Andrew Carnegie, Jay Gould, J.P. Morgan, and other legendary "robber barons"...

The Microsoft File: The Secret Case Against Bill Gates.(Review)
May 1, 1999... By Wendy Goldman Rohm The reviewer, Robert D. Gulbro, is a professor of management at Athens State University, Athens, Alabama. Although its title makes it sound like a fictional thriller, The Microsoft File is actually about a...

The Promise and Peril of Environmental Justice.(Review)
May 1, 1999... By Christopher H. Foreman, Jr. The reviewer, Gordon K. Durnil, is an attorney in Indianapolis, Indiana. He is the author of The Making of a Conservative Environmentalist (Indiana University Press, 1995). The Promise and Peril of...