Business Horizons articles from March 1991

Business Horizons archives from March 1991

In search of light. (economist Michael Metzger on business law)
March 1, 1991... OL0003 Recently a colleague, Michael Metzger, Professor of Business Law and one of the shimmering faculty lights of Indiana University, edited the special September-October 1990 Business Horizons issue covering the hot topic of what might...

Merit myopia and business school faculty publications.
March 1, 1991... AB0008 A very distinguished business school professor is concerned about who should inherit the extensive library of books on his specialty he has collected over his 40-plus years of teaching. "I certainly won't leave books to this school,"...

Finding the international niche: a "how to" for American small business.
March 1, 1991... IN0013 More than 5.65 million companies in the U.S. were considered "small businesses" in 1987, generating sales revenues of $316 billion. These small businesses, defined by the government as companies with fewer than 500 employees, make up...

Managerial barriers to U.S. exports.
March 1, 1991... TU0018 During the 1980s,the U.S. economy enjoyed one of its longest growth periods on record. Not surprisingly, imports grew along with the economy. However, for most of the decade, exports stagnated. The United States is now suffering from...

Executive behavior: its facts, fictions, and paradigms.
March 1, 1991... IF0027 As every management Ph.D. knows, executive behavior is an interpretative science, a science in search of meaning; the aim is to make meaningful, at least in this particular case, "the facts of executive life." In brief, executive...

Management delegation myths and the paradox of task assignment.
March 1, 1991... MA0037 The delegation process is an integral part of the manager's job. In Peter Drucker's classic definition, management is defined as accomplishing tasks through others." The delegation process involves assigning tasks to others, providing...

A manager's guide to executive support systems.
March 1, 1991... GT0044 Over the years, computers and information systems have had little effect on how senior executives perform their jobs. With only a few notable exceptions, senior executives seldom have been hands-on computer users. They request needed...

In search of competence: structural behavior interviews.
March 1, 1991... OC0051 Recent management research has confirmed that the most widely used selection tool, the traditional hiring interview, has only a 15-20 percent chance of accurately predicting job performance. The staffing process in some organizations...

Using psychotherapy to deal with mental health problems in organizations.
March 1, 1991... TD0056 The use of psychotherapy for dealing with mental illness and stress suffered on the job is a growing issue as more employees seek professional counseling. Most corporate health-care plans include a provision for the treatment of...

The high cost of bureaucratic written communications.
March 1, 1991... OB0068 In both manufacturing and service industries, U.S. companies are carrying out dramatic cost-cutting programs to make their operations more efficient. Companies are not only closing factories and service centers or relocating their...

A chink in marketing's armor: strategy above tactics.
March 1, 1991... MS0074 In recent years, attempts have been made to equate marketing and the military. Most notable is the book marketing warfare by Al Ries and Jack Trout. Its underlying thesis is that the military fights based on tactics and invents...

Complaints as opportunities.
March 1, 1991... OO0079 According to studies, only 4 percent of dissatisfied customers ever give us feedback about their issue. The other 96 percent vote with their feet, and 91 percent will never come back. To compound matters, dissatisfied customers will...

Efficiency does not equal productivity.
March 1, 1991... NE0082 Competition among businesses is at an all-time high. Dominance of once unshakable corporate giants throughout industry-from the big auto makers to computer manufacturers-is suddenly undermined by upstarts. Many companies caught in the...