Business Horizons articles from July 1997

Business Horizons archives from July 1997

Unfettered leverage: the ascendancy of knowledge-rich products and processes.
July 1, 1997... Turning knowledge into knowledge assets is turning the dream into reality. The struggle for the hearts and wallets of Internet users illustrates both the effective and ineffective uses of the ultimate business weapon: knowledge assets....

"Customers for life": does it fit your culture?
July 1, 1997... By choosing the right philosophy, you can avoid placing your employees in a cross-fire and making promises to customers that can't be kept. The television commercial shows a smiling, cheerleader-type teen behind the counter at a fast food...

Controlling the chain: buyer power, distributive control, and new dynamics in retailing.
July 1, 1997... Can the little Davids of the retail sector withstand these new Goliaths? And should government provide them the rock and the sling? In the nineteenth century, distributors and wholesalers dominated the market for consumer products. Retail...

Great expectations: structuring IT organizations that really deliver.(information technology)
July 1, 1997... Your information technology system can be redesigned into a structured, comprehensive organization that is beautifully responsive and in line with the corporate strategy. Budget season is approaching, and your CFO wants to collect all the...

Best of both worlds: the NYNEX hybrid.(telecommunications firm's information technology structure)
July 1, 1997... Like snowflakes, no two IT organizations are created alike. Different solutions. Increasingly, companies are developing hybrid structures similar to the one portrayed here. Here is a look at the problems that drove NYNEX to think about...

Strategy-based performance measurement.
July 1, 1997... With a customized system in place to measure performance, an organization can readily gauge and continuously fine-tune its market strategy. Probably all of us have peeked into the cockpit of an airliner as we disembarked after a flight....

Assessing the roller coaster of downsizing.(business management)
July 1, 1997... Measure downsizing's net benefits or net costs with this model, and heed these dos and don'ts if you must take the plunge. "Become leaner and meaner!" "Do more with less!" "Cut out the fat!" These have been the common battle cries of...

Reducing the "wait" in waiting line systems: waiting line segmentation.
July 1, 1997... Dividing lines into customers who are willing to pay a premium for faster service and those who are not nets happier customers, higher profits, and improved efficiency. The problem of long queues is a common one; it appears anywhere there...

Patent laws and the public good: IPR protection in japan and the United States.(intellectual property rights)
July 1, 1997... Culture and history play big roles when it comes to providing insight into these two contrasting national approaches to guarding intellectual property rights. Unprecedented growth in technological sophistication around the world has led to...

Understanding diversity in the workplace: cultural metaphors or metaphors of identity?
July 1, 1997... The ideal of the "new business person" may be one who believes in the disparate identities and the common unity of humankind. "When a metaphor becomes established it preempts discussion and shapes the way evidence is read" (Connell 1995). ...

The brave new world of executive coaching.
July 1, 1997... Psychologists, MBAs, PhDs, even drama instructors--all are pitching in to help improve the work performance of top executives. The investment a company makes in hiring and developing executive employees is hefty. When an executive's...

Business education and the AIDS epidemic: responding in the workplace.
July 1, 1997... The speedy diffusion of workplace AIDS education programs among American firms and business schools is overdue. Here's how it can be achieved. "To get the bad customs of a country changed and new ones, though better, introduced, it is...

What to do about alcohol advertising.
July 1, 1997... With a rising crime rate among the young and alcohol involved in so much of it, we need to take a serious look at alcohol advertising on television. The recent announcement by the Distilled Spirits Council that it would end its 50-year-old...