e-Business Advisor articles from September 2001

e-Business Advisor archives from September 2001

E-Business = Everybody's Business.
September 1, 2001... Small and mid-sized firms may have the most to gain from e-business. First step: Focus less on improving your Web site and more on lowering your internal costs. Most of my friends own small businesses, so I know some of the pain points...

ADVISOR[R] TRENDS[TM].
September 1, 2001... How do you leverage a Web Services architecture? Web Services are the key to an increasingly interconnected business world, but what's missing is inexpensive, application-to-application collaboration. Enter Grand Central, a year-old...

Michael Watkins.(co-author of Winning the Influence Game: What Every Business Leader Should Know About Government)
September 1, 2001... As e-business increasingly challenges established rules about business, it's even more critical that all businesses build beneficial relationships with the government. When Michael Watkins began searching for information on how companies...

Please Customers: 3 Ways to Improve Service.
September 1, 2001... There are three key ways that mobile technologies can help you improve your customer service practices. The common theme: Value your customers' time and provide service proactively. Regular readers of this column (there are a few of you,...

Keep Your Loyal Customers.
September 1, 2001... Loyalty programs are becoming a popular way for companies to maximize their marketing efforts. But is loyalty all it's cracked up to be? If you want a successful incentive program, you must understand the three top requirements. Subscribe....

4 Rules for Easy Web Site Changes.
September 1, 2001... Dynamic content is fundamental to any Web site, but most organizations find that change isn't always easy, and there are times when it isn't wise. Think of all the elements that make your favorite retail store successful. Obviously, what...

Avoid Content Chaos.(Buyers Guide)
September 1, 2001... How can you grapple with an ever changing and growing volume of Web content? The following 22 vendors offer solutions. BroadVision Inc. (www.broadvision.com) PRODUCT: BroadVision One-To-One Publishing PRICE: $50,000 to $2+ million...

Can Your Organization Survive a Cybercrime?
September 1, 2001... Any and every business is susceptible to cybercrimes and security breaches. Take a proactive stance: Follow these eight steps to plan your line of defense in advance--and hire the right experts to help. the reduction of Y2K banter over the...

How Valuable Are Your Customers?(using customer lifetime value analysis)
September 1, 2001... Successful customer relationship management starts with fully understanding the lifetime value of your customers. Here's a formula to calculate customer value, and five ways to take action on what you learn about your customers' behavior. ...

Make the Most of Your Data Warehouse.
September 1, 2001... The data warehouse is the source of integrated, detailed, and historical data about customers. To be useful for the Internet, though, you must take that passive data and get to it quickly for realtime transactions, such as credit scoring. ...

ADVISOR[R] TIPS[TM].
September 1, 2001... SHARE YOUR EXPERIENCES, ADVICE, AND DISCOVERIES AT HTTP://ADVISOR.COM/TIPS. Zero Latency for Maximum Business Advantage In 1998, Gartner came out with a term that had enterprise managers buzzing: zero latency. A way of seeing the...

Intellectual property: patently a problem.(Brief Article)
September 1, 2001... Intellectual property didn't arrive with e-business. Thomas Edison was granted 1,093 patents from 1868 to 1931 for combining science with engineering. Buzz wonders how Edison would have fared in today's e-business world, where widely used...

Windows XP shortcomings.(Brief Article)
September 1, 2001... One more reason to think twice before buying Windows XP: You won't be able to run any of the Java applets that a Web site contains. Java is included in all prior versions of Windows, but Microsoft has pulled Java out of Windows XP even though...

Too much for a touchdown?
September 1, 2001... Has the Web Lost its power? Don't people want to shut off their PCs and get outside--say, to a football game? Nope, pro football is both on the field and online. Why else would CBS, AOL, and Sportsline.com pay the National Football League...

Info first, shopping second.(Internet)(Brief Article)
September 1, 2001... Is the Internet a giant shopping mall or a giant library? Forty-five percent of Americans who use the Net view it as a library, while just 17 percent view it as a mall, according to research by the Markie Foundation. This is why content...

The e-procurement puzzle.
September 1, 2001... Executives in search of a quick, large e-business payback might need to took no further than procurement. Buzz's b-school taught that reducing the costs of buying products and services goes straight to the bottom line, and quickly. So Buzz has...

Bring United Connection back!
September 1, 2001... United Airlines has forced business travelers into some unexpected turbulence by jettisoning several benefits of online buying. In July, customers said goodbye to United Connection, the amazingly good, free Windows software that connected to...

What other than WAP?
September 1, 2001... The Wireless Access Protocol continues to receive its share of bad press, but the question is whether its usefulness outweighs its obstacles. Proponents say don't write WAP off. Essentially, we can't. Consider that there's currently no open...