e-Business Advisor articles from July 2001

e-Business Advisor archives from July 2001

Much Ado About Web Services.
July 1, 2001... Do Web services radically change how we think about applications--and business? It was nearly two years ago when I first spoke with a then little-known startup called Bowstreet and heard them utter the term "Web services." Bowstreet...

ADVISOR[R] FORUM[TM].(Letter to the Editor)
July 1, 2001... A Little Laugh Goes A Long Way I thought the article "Seven Habits of Highly Successful Architects" (Larry Whipple, May 2001, page 27) was well written and confirmed many of the practices I've done for years. I am in a new position as...

ADVISOR[R] TRENDS[TM].
July 1, 2001... Work with partners you know and trust Forget the "many-to-many" message espoused by e-marketplace proponents, believes Zack Rinat, chairman, CEO, and founder of Model N, which formally launched its private business network platform in May...

Ray McKenzie.
July 1, 2001... You must react quickly to meet customers' needs, but building a relationship-based enterprise takes time and patience. ADVISOR: Define a relationship-based enterprise. MCKENZIE: A relationship-based enterprise is one that can quickly...

Five Success Factors For Private Trading Exchanges.
July 1, 2001... ... And six critical business lessons learned from the mistakes of public trading exchanges. Which model is right for your online business-to-business collaboration? Is a private trading exchange right for you? Yes! * Leverages...

Do You Offer the Best Customer Service?(Industry Trend or Event)(Editorial)
July 1, 2001... Are you giving your customers what they need? Follow this advice to turn your call center into an integrated customer contact center that lets customers interact with you in whatever way they choose. The changing landscape What was...

Satisfy Your Customers.(Buyers Guide)
July 1, 2001... Want to evolve your call center into a multi-channel customer interaction center? Here's a sampling of vendors that have geared up to offer products and services to help you provide superior customer care. Acxiom Corporation...

CRM ROI: Oxymoron or Management Mandate?
July 1, 2001... How do you know if your investment in a customer relationship management solution will pay off? The key is to focus on customer satisfaction. For most corporate initiatives to be approved, the person or group responsible for the initiative...

Ten Steps to Successful Web Self-Service.
July 1, 2001... When implemented properly, Web-based self-service applications can dramatically augment traditional customer service methods. The benefits include reduced operational costs and more satisfied customers and business partners. Many of...

ADVISOR[R] TIPS[TM].(customer survey techniques)
July 1, 2001... SHARE YOUR EXPERIENCES, ADVICE, AND DISCOVERIES AT HTTP://ADVISOR.COM/TIPS. What Your Customers Need Survey customers during focus groups to learn how you can further develop innovative strategies. Many variations on this theme exist,...

Driving While Distracted.
July 1, 2001... For safety, Buzz doesn't recommend using a cell phone while driving--or looking at the view, reading a map, singing along with the radio, swapping a CD, eating a taco, or even talking to a passenger, for that matter. Buzz was once rear-ended by...

E-Commerce Lessons Learned.
July 1, 2001... E-commerce is wonderful, but it isn't everything, muses Buzz. This flash of brilliance was triggered by yet another encounter with Shop IBM, the Web home of IBM Direct, the mail order branch of IBM. One night, Buzz needed a new hard drive for...

M-Business or Bust?(Brief Article)
July 1, 2001... The business practices, technology infrastructure and integration enabled by e-business are of high urgency to almost every business. But it's easy to confuse sound business evolution with gimmicks and hype that can distort priorities. That's...