e-Business Advisor articles from August 2000

e-Business Advisor archives from August 2000

Business-to-Consumer E-Commerce: What is(n't) the Problem?(Industry Trend or Event)(Column)
August 1, 2000... Customers are grumbling, investors are threatening, and start-ups are sweating. No doubt you've been following the downturn of dot-coms. Many start-ups are at the finish line. Fear, uncertainty, and doubt are replacing optimism. ...

ON THE RADAR.(Internet/Web/Online Service Information)
August 1, 2000... The bow tie theory: It's not about pasta. If you were to map the Web, what would it look like? A series of well-connected roads it's not, it turns out. If you remember all the interest in the university study that concluded any Web site was...

Humanize Your Web Customer Service.(Product Information)
August 1, 2000... As more e-tailers fall by the wayside, it's increasingly apparent that customer service drives e-commerce success. Learn from Lands' End: put customers first. In 1994, Lands' End was one of the first catalog-based apparel companies to...

Meet Your Customers' Needs Through Cultural Marketing.(Industry Trend or Event)(Brief Article)
August 1, 2000... Don't ignore the opportunity to meet the online needs of a culturally diverse population. Target your marketing efforts to increase sales, reduce support costs, and earn customer loyalty. Answer truthfully: How would you react if your staff...

Business Intelligence.(Industry Trend or Event)
August 1, 2000... A Must For E-Business What business intelligence is, why you need it, and how to get started. Editor's Note This article is excerpted from Claudia's upcoming book, Building the Customer-Centric Enterprises--Data Warehousing...

How To Pick the Best Portal.(Industry Trend or Event)
August 1, 2000... It's hard to argue the benefits of a corporate portal. What features should you look for in the plethora of portal solutions on the market? If you're a CIO or part of an organization's IT decision-making team and you haven't picked a...

Boost Your Brand Through Usability.(Industry Trend or Event)
August 1, 2000... Want a return on your Web investment? Engage your most profitable customers to encourage repeat visits. A recent report by McKinsey & Co. indicates that online merchants generally suffer a significant net loss from first-time customers. On...

What's the Secret to Successful CRM?(Industry Trend or Event)
August 1, 2000... Getting the right technology and infrastructure is a major part of your customer relationship management strategy. But appropriately applying the technology is another matter. It involves being proactive, rather than reactive. It's no...

ADVISOR [R] ANSWERS [TM].(Product Information)
August 1, 2000... Keep sending your questions and tips to E-BusinessSecurity@Advisor.com. Q: I recently upgraded from an older version of Netscape Navigator to Microsoft Internet Explorer (IE) 5.1 because of expired digital certificates. Now I hear that IE...

Access the local hard drive from your Web application.(Internet/Web/Online Service Information)
August 1, 2000... Access the local hard drive from your Web application One of the holy grails of Web applications is allowing access to the client's local machine resources. Because of the inherent security concerns and issues with this type of activity,...

Use onBlur in your DHTML.(Technology Tutorial)
August 1, 2000... There are a number of standard events that get coded to as a regular matter of course in DHTML--onChange, onLoad, and onClick to name just a few. One that doesn't get as much recognition as it probably deserves is onBlur. Many mistakenly...

Extend your reach with free code.(Technology Information)
August 1, 2000... Let's face it. We've all been there. It's 2:00 a.m., you need a function that quickly and easily formats a number into a currency, but there's no formatCurrency() function in JavaScript. What to do? You could always sit down and bang out the...

JavaOne.(Industry Trend or Event)
August 1, 2000... I went to JavaOne again this year. It was even more crowded than before with some 25,000 attendees. I've found that the JavaOne conference tends to be a reasonable barometer of the e-commerce business as a whole, and this year seemed to be no...

e-Biz Buzz.(Industry Trend or Event)(Column)
August 1, 2000... Hold on! Buzz thought marketing gurus the world over were advising dot-corns and startups to invest in traditional marketing efforts What's an e-business marketer to do since a recent report by Forrester Research Group reveals that as consumers...