Canadian Business Review articles from March 1995

Canadian Business Review archives from March 1995

Adding value through diversity: an interview with Bernard F. Isautier. (interview with President and CEO of Canadian Occidential Petroleum Ltd.) (Managing Diversity) (Cover Story)
March 22, 1995... Q: Canada's economy is export-led, and traditionally some 75 per cent of our exports have gone to the United States. Now, we're seeing phenomenal growth in emerging markets. Do you think Canada is well positioned to capture its fair share of...

Building a business case for diversity. (workplace diversity) (Managing Diversity)
March 22, 1995... Forward-thinking Canadian organizations have recognized that competing successfully in the new global marketplace requires more than the latest technology, most efficient production processes, or most innovative products. Canadian...

Training for change. (change training at Canadian Airlines)(includes related article)
March 22, 1995... In many organizations, quality initiatives have as their principal focus an improvement in service and operations. At Canadian Airlines International, our "Service Quality" program was also the means of successfully carrying out one of the...

How IT companies compete. (strategy of information technology firm Hewlett-Packard Canada)
March 22, 1995... INFORMATION TECHNOLOGY COMPANIES ARE USING INTERNAL AND EXTERNAL STRATEGIES TO BOOST THEIR COMPETITIVENES Information technology (IT) companies worldwide understand that their share of any product category or service might evaporate...

The new service relationship. (includes case studies)
March 22, 1995... SEVEN CONCEPTS UNDERLIE CHANGES IN THE MARKETPLACE AND THE RESPONSE FROM BUSINESS The information explosion is causing the emergence of a new kind of buying preference - different enough, we believe, that we can now refer to the "new...

Turning CN around. (Canadian National Railways) (Executive Forum)
March 22, 1995... For many Canadians, thinking about trains evokes images of that historic moment when a golden spike symbolically united a young and sprawling country. For some, the mere sight of a train brings to mind the majesty of the Rocky Mountains or the...

Beyond re-engineering: going for growth. (Executive Forum)
March 22, 1995... After a decade of unparalleled cost-cutting and downsizing, companies are coming to a new realization. Cutting staff, streamlining processes and selling off pieces of your organization will take you only so far. You can't cost-reduce your way...

The road to customer loyalty. (Executive Forum)
March 22, 1995... When was the last time you lost a customer? Do you know when you might lose the next one? More importantly, do you know how to keep the ones you have? Customer loyalty is a question that ought to keep us awake at night. It is a vital...