Canadian Business Review articles from December 1994

Canadian Business Review archives from December 1994

Pete Townley. (president and CEO of The Conference Board Inc.) (A Tribute) (Obituary)
December 22, 1994... (1939-1994) The Conference Board of Canada lost a good friend and colleague when Preston (Pete) Townley, President and CEO of our sister organization, The Conference Board, Inc., died of a heart attack on September 30, 1994, at the age of 55....

Outside forces set back the outlook. (Canadian economy) (Frank Talk on the Economy)
December 22, 1994... With 1994 behind us, it's time to assess the Canadian economy's record last year and look ahead to this year. Overall, it turned in a stellar performance on all fronts except government deficits and housing. In 1995, we can expect much the same...

Getting down to business in New Brunswick: an interview with Premier Frank McKenna. (includes related article) (Interview) (Cover Story)
December 22, 1994... Q: Your selection as Chair, 1994 Canada Quality Month, was an innovative choice. It's the first time a political leader has been chosen. Over the past year, what were the most valuable learnings for you, and did any of them come as a surprise?...

One organization at a time. (community-based quality initiatives)(includes related article) (Special Report: Building Community Excellence)
December 22, 1994... Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed it's the only thing that ever has. Margaret Mead As businesses, government agencies, health care and educational institutions become more fluent...

Toward a community of great possibility. (Special Report: Building Community Excellence)
December 22, 1994... Community-based quality initiatives are emerging in cities and towns across North America. For a first-hand account of how these initiatives start and what they can achieve, CBR asked four individuals to discuss their community's experience. From...

A catalyst for quality in the community. (Special Report: Building Community Excellence)
December 22, 1994... When did the quality initiative first begin in your community? The Lethbridge Society for Excellence (LSE) was started in February 1993, when a group of 10 people attended the first meeting. During the initial stages, these people began...

Integrating quality across a community. (quality initiatives in Sudbury, Ontario) (Special Report: Building Community Excellence)
December 22, 1994... When did quality initiatives become important in Sudbury? Over the past five years, quality has unobtrusively gained momentum in the Sudbury region. It is difficult to state who first began to implement the tenets of continuous quality...

Using quality to advance community well-being. (community-based quality initiatives in Sudbury, Ontario) (Special Report: Building Community Excellence)
December 22, 1994... Have quality initiatives been widely adopted by organizations in Sudbury? Until recently, interest in total quality was not widespread. Like most North American organizations, enterprises in Sudbury showed little interest until competitive...

The myth of the horizontal organization.
December 22, 1994... THERE ARE NO GREAT HORIZONTAL ORGANIZATIONS... NOR ARE THERE LIKELY TO BE ANY Amidst all the interest around re-engineering, much attention is being focused on organizational structure. Companies once arranged as hierarchial pyramids are told...

Honing our focus on customer service.
December 22, 1994... WHAT CAN CANADIAN BUSINESSES LEARN FROM U.S. COMPANIES ABOUT IMPROVING CUSTOMER SATISFACTION? As the marketplace becomes increasingly global, competition becomes ever-more intense. Here in Canada, the source of much of that competitive...

Re-engineering the MBA in Canada. (includes related article)
December 22, 1994... ARE CANADIAN BUSINESS SCHOOLS ADAPTING FAST ENOUGH TO REFLECT SHIFTING ECONOMIC NEEDS? As corporations continue to transform, the demand is emerging for a new generation of business executives, capable of managing rapid change, dealing with...

Harnessing resources for community economic development.
December 22, 1994... THE PRIVATE SECTOR HAS A VESTED INTEREST AND VITAL ROLE TO PLAY IN CED INITIATIVES Across Canada, urban and rural communities are experiencing economic and social dislocation due to economic changes such as the globalization of markets,...

Connecting customer loyalty to the bottom line.
December 22, 1994... HAPPY CUSTOMERS DON'T KEEP YOU IN BUSINESS, LOYAL ONES DO Nowadays, most large Canadian companies are engaged in some form of activity to measure customer satisfaction. The problem for most companies is that customer satisfaction measurement is...

Managing change: an interview. (with author Marti Smye) (Books) (Interview)
December 22, 1994... You Don't Change. a Company by Memo promises straightforward answers, thought-provoking comments and jargon-free, hands-on advice on organizational change. On a recent cross-country book tour, author Marti Smye stopped briefly in Ottawa to talk...

Canadian trucking industry: after NAFTA. (North American Free Trade Agreement)
December 22, 1994... With the one-year anniversary signing of NAFTA now upon us, Canadian business has had an opportunity to assess the impact and market opportunities presented by this massive, new economic trading region. One ongoing and particularly significant...

Re-engineering for a more competitive tomorrow. (Executive Forum)
December 22, 1994... Competitiveness, more than any other factor, shapes the' future of Canada, the Atlantic region, this province and individual companies. Electric utilities, once relatively sheltered from the cut and thrust of open-market competition, are becoming...

Fostering labor-management partnerships. (Bulletin Board)
December 22, 1994... There is a growing sentiment that labour and management can no longer afford "to keep beating each other up." In the emerging new economy, good labour relations will be a critical competitive lever. Employees are being asked to become more...