Canadian Business Review articles from December 1993

Canadian Business Review archives from December 1993

Consumer revives as '94 unfolds. (Canadian economy forecasts) (Frank Talk on the Economy)
December 22, 1993... By the second quarter of '93, we saw GDP regain its pre-recession levels, but it has since become clear that a key driving force of the domestic economy remains at half-throttle. Until Canadian consumers see steady improvements in employment and...

Forging links in the information age: an interview with Jocelyne Cote-O'Hara. (includes related articles) (Cover Story)
December 22, 1993... Q: Recently, we've heard a lot about new developments in Canada's telecommunications industry. I think our readers might be surprised to know that before the Telecommunications Act was passed this fall, the industry was regulated by the Railway...

Focusing on the customer. (Special Report: Catalyst for Change in the Public Sector)
December 22, 1993... UNDERSTANDING THE CUSTOMER'S NEEDS IS THE FOUNDATION FOR ALIGNING THE ORGANIZATION TO SATISFY THOSE NEEDS Every government organization in Canada faces tremendous pressures as it wrestles with fiscal restraint, greater demands from program...

Managing change. (change management program of the Ontario Ministry of Consumer and Commercial Relations)(includes related article) (Special Report: Catalyst for Change in the Public Sector)
December 22, 1993... IN ONTARIO, MAKING THE MOST OF EMPLOYEES AND TECHNOLOGY IMPROVES CUSTOMER SERVICE AT THE MINISTRY OF CONSUMER AND COMMERCIAL RELATIONS Starting in 1987, the Ontario Ministry of Consumer and Commercial Relations (MCCR) anticipated that it would...

Empowering employees. (New Brunswick's Department of Economic Development and Tourism)(includes related article) (Special Report: Catalyst for Change in the Public Sector)
December 22, 1993... IN NEW BRUNSWICK, EMPLOYEE INIIATIVE MANAGEMENT STYLE RESULT IN BOTTOM-LINE SUCCESS FOR THE DEPARTMENT OF ECONOMIC DEVELOPMENT AND TOURISM Conventional wisdom portrays government departments as places where efficiency is studied to death but...

Canada and the new economies. (includes related articles)
December 22, 1993... THE ECONOMIC BOOM IN SOUTHEAST ASIA MEANS NEW TRADE AND INVESTMENT OPPORTUNITIES FOR CANADIAN FIRMS What is going on in Southeast Asia? What implications could these developments have for Canada? Notice I say "could", because I believe that we...

Making change work: integrating focus, effort and direction.
December 22, 1993... In today's "nanosecond nineties", successful organizations are doing what was once considered impossible. They are increasing customer satisfaction, shortening process cycles and response times, reducing costs and developing innovative new...

Economic espionage: new target for CSIS. (Canadian Security Intelligence Service)
December 22, 1993... WITH THE END OF THE COLD WAR CANADA'S INTELLIGENCE SERVICE TURNS ITS ATTENTION TO ECONOMIC ESPIONAGE Small cameras and microphones hidden away in business-class cabins, contracts lost due to intercepted communications or co-opted colleagues:...

Winds of change in utility regulation. (Executive Forum)
December 22, 1993... When was the last time you heard a Canadian begin a conversation by observing that these are exciting times in the field of utility regulation in North America? For most of us, the concept of exciting regulation probably ranks with the idea of...