Journal of Systems Management articles from July 1992

Journal of Systems Management archives from July 1992

Lufkin-Conroe Telephone Exchange meets the challenges of the '90s. (upgrading computer systems, information systems staff) (Feature)
July 1, 1992... Lufkin-Conroe Telephone Exchange Inc. (LCTX) was incorporated in 1985 as a consolidation of the Lufkin, Conroe and Alto telephone companies in Texas. Lufkin Telephone Exchange Inc. was formed in 1900, Conroe Telephone Company in 1906 and...

Reducing IS staff, increasing morale and achieving results at US West. (information systems; U S WEST Inc.) (Feature)
July 1, 1992... Downsizing our IS staff started in 1989, when our large telecommunications company -- US West Communications in Bellevue, WA -- offered early retirement. It was no secret that our information systems staff of thousands was going to be...

Computer-aided dispatch at Canadian Utilities: from vision to reality. (Canadian Utilities Limited) (Feature)
July 1, 1992... A natural gas customer in Calgary, AB, makes an emergency phone call to the gas company. Seconds later, the call appears on the terminal in a service vehicle and the serviceman is dispatched to the call. All the information the serviceman...

Total quality management for information services. (software) (First Person) (Column)
July 1, 1992... Software quality--an elusive concept to say the least. What is software quality? How important is it? How do we measure it? What does it cost? How do we manage it? These are but a few questions that confront IS managers when they...

Reinventing systems in the utilities industry. (modernization of information systems) (Feature)
July 1, 1992... The utilities industry is undergoing substantial business and technological change. Each company faces its own unique challenges, but several universal forces make today a particularly challenging time for all utilities (Figure 1): ...

Telephone utility billing: playing in the big leagues. (evolution of telephone billing) (Feature)
July 1, 1992... Telephone utility billing is the process by which the customer receives an invoice for local and long-distance equipment used and services rendered. Although the process may seem quite simple, the details involved, the organizations...