Journal of Systems Management articles from January 1993

Journal of Systems Management archives from January 1993

How Quantas Airways uses EDI for travel reservation processing. (improved customer service and the improved reservation system) (Cover Story)
January 1, 1993... From the Australian Outback to the World--Qantas is the oldest operating airline in the English-speaking world and the second-oldest international airline. Queensland and Northern Territory Aerial Service Limited, from which the name Qantas was...

Reengineering the organization using information technology.
January 1, 1993... Though information technology (IT) during the 1980's reached a zenith in its influence, expenditures, and expectations, its benefits have continued to evade even its most ardent supporters. We have continually focused on how technology is used,...

Object-oriented analysis and design: a new approach to systems development. (constructs underlying the approach: the tools and techniques)(includes related article on use of object-oriented techniques at British Aerospace)
January 1, 1993... Although the first computerized business systems were put into use nearly forty years ago, the development and maintenance of these systems and their software still remains a slow and imprecise process. This occurs, in part, because the...

A checklist approach to writing test plans. (software testing goals and purposes)
January 1, 1993... Businesses are depending on increasingly complex computer systems to gain a competitive advantage. High quality software is critical to success and thorough testing methods must replace the "hit or miss" approach. It is important to consider...

Are expert systems useful? (domain, purpose, attributes and objective must be evaluated before purchase)
January 1, 1993... Expert systems are computer programs that function as "experts." These programs query the user about a particular domain and suggest solutions to the user's problems. Are these systems useful? Are they just another dog and pony show for...

MIS: junior partners for strategic objectives. (management information systems)
January 1, 1993... It's that time of year again. Already corporate management is getting uneasy feelings about achievement of some particular corporate objectives. Those pans of the objectives that depend on MIS producing new information, or better quality...