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What corporate human resources brings to the picnic: four models for functional management.
September 22, 1996... Corporate human resource executives often confront a painful paradox. On the one hand, they hear that "the effective management of the firm's human resources is central to competitive success." Digital, General Motors, IBM, and Sears are...
Designing an effective 360-degree appraisal feedback process.
September 22, 1996... Without question, 360-degree appraisals are taking hold in American business. Companies using this form of appraisal include AT&T, Mass Mutual Insurance, Bank of America, Digital, Tenneco, Amoco, Exxon, General Electric, TRW, Caterpillar,...
The fourth dimension: creating culturally responsive international alliances.
September 22, 1996... International alliances are increasingly central to corporate success, and their use is growing throughout the world. But they often fail. In many cases, the failure stems from the deal maker's concentration on strategic, financial, and...
Achieving business success in Confucian societies: the importance of guanxi (connections).
September 22, 1996... In light of the remarkable economic transformation that has taken place in East and Southeast Asia in the past several decades, there is a consensus among government and business leaders that significant business opportunities will abound in...
Executive education: the leading edge.
September 22, 1996... The market for executive education continues to expand, as more organizations recognize the role continuous learning can play in building competitive advantage. But at the same time that companies are upping their investments in executive...
Revisiting the transformation of Arizona Public Service Company.
September 22, 1996... When Arizona Public Service Company (APS) won the 1992 Edison Award, the most prestigious award in its industry, its top management could have decided to rest on their laurels. After all, the company and its employees had endured five...
Update on Super Bakery, Inc.
September 22, 1996... Carving out a national presence in the highly competitive institutional food business is no piece of cake. To do so, Super Bakery, Inc., the courageously entrepreneurial Pittsburgh-based donut maker, placed its bets on a series of innovative...