Industrial Engineering articles from October 1993

Industrial Engineering archives from October 1993

Can work measurement and TQM get along? (total quality management)
October 1, 1993... Of all the principles, points, obstacles and diseases elaborated by Denning, perhaps the most controversial is the one concerning work measurement and performance appraisal. For an example, see the letters to the editor of this magazine in the...

Exploring the myth of customer service. (using customer surveys to improve service)
October 1, 1993... Creating satisfied customers is a potent competitive strategy. Many companies espouse it, few practice it. As an essential part of the total quality management (TQM) process, assessing customer satisfaction has grown dramatically in...

Facilitated workshops: empowering the user to develop quality systems faster.
October 1, 1993... Corporations are constantly striving to develop quality systems faster, which will meet their business requirements for today and for the future. Quality and time are critical factors when developing new computer applications and enhancing...

New warehouse automation improves customer service at Kinney Drugs. (IBM Corp.'s AS/400 DS inventory software package)(Auto ID)
October 1, 1993... Application of the latest technologies to distribution center (DC) activities can allow warehouse operations to play a critical role in gaining a competitive edge in customer service and net returns. A recent warehouse survey confirmed that...

Post office mandate creates greater efficiency in Sioux Falls facility. (automation of postal services)
October 1, 1993... The Post Office's national upgrading is expected to cost $6 billion and be finished in 1995. The Sioux Falls, S.D., post office is the first post office in the nation to cut clutter and noise by molting mail in-plant entirely with...

McDonnell Douglas saves over $1,000,000 per plane with reengineering effort. (McDonnell Douglas Transport Aircraft; C-17 military cargo plane) (includes related article on moveable tail dock)(Business Process Reengineering)
October 1, 1993... In late 1991, McDonnell Douglas Transport Aircraft, a unit of McDonnell Douglas Corp. in Long Beach, Calif., inaugurated a reengineering program for the assembly of the C-17 military cargo plane. Based on a protocol known as process variability...

Bar code scanning network improves product confirmation. (Schottenstein Stores Corp. uses Computer Identics Corp.'s Scanstar 80 and Scanstar 10 bar code scanners and Scanstar 326 data collection terminal)(Applications)
October 1, 1993... A bar code scanning network that confirms individual cartons of merchandise as they board truck-trailers is improving accountability and cutting costs at Value Ciity's new soft goods distribution center. Tailgate confirmation was key to the...

Taking control of maintenance costs through training. (U.S. Steel, Gary Works uses GPS Technologies Inc.'s training services)
October 1, 1993... It is no secret that U.S. Steel had fallen on some hard times over the past 15 years. However, U.S. Steel was not willing to stand and watch the future pass them by. They decided to act. Following turbulent times in the steel industry in the...

Auto parts remanufacturer tunes up with Symbol/True Data. (Westling Manufacturing Inc. uses Symbol Technologies Inc.'s LS 5000 POS bar code scanners and DM-802 data collection terminals)(Applications)
October 1, 1993... One of the oldest continuing auto parts reconditioning concerns is Westling Manufacturing in Princeton, Minn. The business was rounded 55 years ago by Donald Westling who started out rebuilding knee-action shock absorbers for Ford Model Ts. ...

CIMPath helps sharpen company's competitive edge. (Stevens Industries Inc. uses System Software Associates Inc.'s Business Planning and Control System computer-integrated manufacturing software packages)(Applications)
October 1, 1993... Stevens Industries, a manufacturer of laminated wood products, is recognized around the world for its award-winning, progressive manufacturing techniques. For a company like Stevens, maintaining low inventory levels, high customer service...

Roadmap to successful ISO 9000 registration. (International Standards Organization)
October 1, 1993... How do your international customers compare the quality system that produces your product to the quality systems of companies around the world making the same product? Conformance to international quality standards is fast becoming a condition...

The Japanese automotive industry: a lesson for American managers.
October 1, 1993... The Japanese production system is like a finely tuned watch. With each tick, a part appears, meshes with its mate, and moves to the next station. There is no rush, no overworking of man or machine, just the steady ticking of controlled flow....

Industrial engineer helps Australia's largest retailer stay on the move. (Myer/Grace Bros.)
October 1, 1993... Adrian Millett has seen many changes at Myer/Grace Bros since he joined the distribution and logistics group two years ago. As manager of distribution development, Millett has used his industrial logistics engineering skills to bring a new...

Management of technology education for the 21st century.
October 1, 1993... Technology is an indispensable part of society today. It is the heart of the industrial enterprise system and the entire modern lifestyle. Its level of existence in a society is synonvmous with the standards of living of that society. These are...