Supervisory Management articles from March 1991

Supervisory Management archives from March 1991

Good first impressions on the telephone: there's never a second chance.
March 1, 1991... Good First Impressions on the Telephone: There's Never a Second Chance The telephone may have progressed considerably since its invention in 1876, but plenty of people would argue that telephone etiquette hasn't progressed much beyond "Mr....

What you need to know about the Americans with Disabilities Act. (includes related article)
March 1, 1991... What You Need to Know About The Americans with Disabilities Act The Americans with Disabilities Act (known as the "ADA"), signed into law on July 26, 1990, creates significant obligations for almost all U.S. businesses. As a manager, you...

Some ways to perk up your paperwork. (writing techniques)
March 1, 1991... Some Ways to Perk Up Your Paperwork Of the mail a busy executive receives daily, some are read and put on a "back burner" for deferred decision, some are discarded, some are forwarded to other departments, some are stacked away and never...

How to get the most from the meetings you manage.
March 1, 1991... How to Get the Most from the Meetings You Manage If you're like most supervisors, you probably spend up to one third of your day in meetings. It's easy to get jaded, but with the right preparation, you can make meetings what they're supposed...

Communication skills in cross-cultural situations.
March 1, 1991... Communication Skills in Cross-Cultural Situations At one time, only CEOs and other senior executives dealt with overseas clients or associates. Today, such cross-cultural exchanges are likely to occur throughout the company. This...