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Maintaing employee self-esteem.
June 1, 1992... Self-esteem is the pride that comes from having a sense of self-worth. In the workplace, it stems from the belief that our work is valued by the company and appreciated by our supervisors. It is extremely important to us; indeed, Maslow placed...
When your boss makes a dumb move.
June 1, 1992... What do you do when you know your boss has made a bad decision?
This happened to one supervisor whose boss learned that a badly needed word-processing network for the department would not be installed by deadline. The executive, in a fit of...
Assessing work behavior and performance.
June 1, 1992... At work, are you demonstrating behavior that will please your own supervisor and get you noticed? Or is your behavior likely to lead to a poor evaluation?
As a supervisor or manager, what behavior should you encourage your workers to...
Coping with depression on the job.
June 1, 1992... It is easy to remember when Joan, the young woman in the Computer Center, was a happy and alert person. She was not "bubbly" all the time, but she exhibited most of the normal behavior patterns you would expect in people. She ate lunch with the...
Improving your listening ability.
June 1, 1992... How good a listener are you? Do you absorb 90 percent, 75 percent, or 40 percent of what you hear? Or are you closer to the average rate of 25 percent?
Listening has always been a part of a supervisor's job but never has it been so...
Getting them to "buy in" to your message.
June 1, 1992... Whether we're trying to Present a new product to a small group, communicate an idea to a committee, give an annual report to shareholders, or motivate a large audience, our objectives as speakers are always the same: to be understood, to have...
How to handle conflict between employees.
June 1, 1992... You don't want to approach two people who have no problem reaching solutions even though you hear a shrill comment or two. But disagreement is different from a conflict. Disagreement involves a difference of opinion, belief, or idea. The...
Using temps to get through the rough times. (cost-efficient staffing using temporary employees)
June 1, 1992... Corporate budget cuts--more and more common in today's economy--often mean lower headcounts for most operations. This, coupled with the aging of our workforce and the shrinking pool of qualified workers, adds up to finding new ways to staff...