Supervisory Management articles from June 1990

Supervisory Management archives from June 1990

An alternative to traditional appraisal systems.
June 1, 1990... An Alternative to Traditional Appraisal Systems When supervisors control 99-plus percent of the merit and promotability information about those they supervise, problems can arise. These problems can occur no matter the level of supervision,...

Better group decision making.
June 1, 1990... Better Group Decision Making Most supervisors consider themselves at least fairly good working with groups. What about you? How many times have you held a group meeting that did not really result in a concrete decision? If you're like...

Picking super service personnel.
June 1, 1990... Picking Super Service Personnel "She has that certain something" is a statement familiar to the hirers of service personnel. It is an acknowledgement that hiring is based as much on intuitive feelings as on analytical judgments. But there...

How to use peer training.
June 1, 1990... How to Use Peer Training Training is one of the management functions that can often be delegated to a high-performing subordinate. As most managers realize, those who delegate or share some of their management responsibilities generally...

Transforming complaints into opportunities.
June 1, 1990... Transforming Complaints into Opportunities Very few customers complain. Actually, studies have shown that only 4 percent of dissatisfied customers ever give feedback. "That's fine with me," you say. Wrong. Without complaints, we would...