Supervisory Management articles from December 1992

Supervisory Management archives from December 1992

Do you need a departmental policy and procedures manual?
December 1, 1992... Policy and procedure manuals should come from higher management, right? Well, usually. Sometimes, though, you can defend writing a mini-manual just for your work group or department. These guidelines will help you decide if you need a...

Keeping peace on the job.
December 1, 1992... It's inevitable that conflicts will arise between and among those individuals who work for you. As a supervisor, you can't stand idly by and simply hope for the best. This approach, however attractive it may seem, will only allow matters to get...

How to answer the question, "What should I do?"
December 1, 1992... While the classic approach to problem solving is well known, and many people have disciplined themselves to think and act accordingly, there is still the ever-present tendency to rely on one's own judgment. When more than one person is involved...

Surveying employee attitudes.
December 1, 1992... If you really want to know what your staff is thinking--just ask them! Employee attitude surveys can result in information you can use to boost morale, increase productivity, and tame turnover. Translating all this information into improvements...

Motivating a technical staff when you don't have technical savvy.
December 1, 1992... You've been selected to head up information systems or statistical control or what have you, not because you are an expert in the field, but because you are an expert at supervising employees, funneling their work energy and efforts to a...

Making voice mail customer friendly.
December 1, 1992... You place an urgent call to an important contact. Your contact's ever-so-cheerful voice informs you she's not available right now and invites you to leave a message or press 0 to reach a living, breathing person. You press 0: new voice, same...