Hospital Peer Review articles from June 2004

Hospital Peer Review archives from June 2004

Are you aggressively addressing ED crowding? JCAHO says you must: poor patient flow is dangerous, and no longer just an ED problem.(emergency department)(Joint Commission on Accreditation of Healthcare Organizations)
June 1, 2004... Is your hospital's emergency department (ED) reporting record diversion hours, with patient volume and acuity higher than ever? Is the practice of holding admitted patients for long periods in the ED becoming the rule rather than the exception?...

Prevent infant abductions with FMEA processes: identify key areas of concern.(failure mode and effect analysis)(hospital kidnapping-management)
June 1, 2004... Do you think that a kidnapper could walk undetected through the halls of your hospital by using a fake ID badge and get away with a baby? That's exactly what happened at one Salt Lake City facility, when a woman wearing hospital scrubs and a...

Complying with JCAHO's read-back requirement: take steps to reduce communication errors.(Joint Commission on Accreditation of Healthcare Organization)
June 1, 2004... Do all staff at your organization know what constitutes a critical test result? If not, this could cause you problems during your next survey. The Joint Commission on Accreditation of Healthcare Organization's 2004 National Patient Safety...

Key words, eye contact boost satisfaction scores: staff education, involvement key to score increases.(Patient Satisfaction Planner)(Providence Alaska Medical Center in Anchorage)
June 1, 2004... Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN. "I knew...

Program targets patient, physician satisfaction: reducing LOS is another important goal.(Patient Satisfaction Planner)(length of stay)
June 1, 2004... A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physician's office and identifying issues--much earlier in the process--issues that might affect length of stay...

CE questions.(Patient Satisfaction Planner)(continuing education)(Brief Article)
June 1, 2004... This concludes the CE semester. Fill out the enclosed evaluation form and return in the envelope provided. When your form has been received, a certificate will be mailed to you. 21. Which of the following is recommended to address ED...

Joint Commission issues 2005 patient safety goals: bar-coding proposal could stir controversy.
June 1, 2004... Last year, quality managers who were expecting major changes from the Joint Commission on Accreditation of Healthcare Organization's 2004 National Patient Safety Goals got a bit of a surprise: The goals were largely the same as the previous...

Telling the patient satisfaction story: feedback should lead to service improvements.(The Quality-Co$t Connection)(patients-analysis)
June 1, 2004... Many health care organizations are gathering feedback from patients to determine their satisfaction with health services. Armed with this information, senior leaders and managers can establish customer-driven process improvement priorities and...