Hospital Home Health articles from April 2006

Hospital Home Health archives from April 2006

Shooting for the top 10%? Monitor results, implement best practices.
April 1, 2006... Shooting for the top 10%? Monitor results, implement best practices (Editor's note: This is the second part of a two-part series that addresses reduction of hospitalization and strategies to improve performance in Home Health Compare...

Customer service key to patient satisfaction.
April 1, 2006... Customer service key to patient satisfaction Respond to complaints, utilize survey trends Anyone who works in retail knows that customer satisfaction is the key to repeat business, leading to a more successful financial future. ...

Courtesy and smiles project good image.
April 1, 2006... Courtesy and smiles project good image Effective telephone etiquette necessary People who choose home health care as their profession are caring, people-oriented professionals, but home health managers should not assume that being...

Partnerships help plan reach at-risk Medicaid members.
April 1, 2006... Partnerships help plan reach at-risk Medicaid members Community-based providers work with plan's CMs By partnering with community-based providers throughout the state, Optima Health of Virginia Beach, VA, provides one-on-one intensive...

End-of-life care using customized processes.
April 1, 2006... End-of-life care using customized processes Tools to identify care goals key to successful approach Quality professionals and the organizations that evaluate them place a great emphasis today on standards - core measures,...

LegalEase: Use of non-solicitation, non-compete agreements.
April 1, 2006... Use of non-solicitation, non-compete agreements By Elizabeth E. Hogue, Esq. Competition among providers for referrals can be fierce. Managers are increasingly concerned about employees and independent contractors who leave...

News Briefs.
April 1, 2006... Vitamin D, calcium reduce risk of falls in women A new study by physicians at the University Hospital Zurich in Switzerland reports a 46% reduction in the risk of falls for women more than 65 years of age..sup.1 The three-year study...

CE Objectives/Questions.
April 1, 2006... CE Objectives After reading each issue of Hospital Home Health, the reader will be able to do the following: 1. Identify particular clinical, ethical, legal, or social issues pertinent to home health care. 2. Describe how those...