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CMS letter causes ED concerns about 'parking' EMS patients.(Centers for Medicare & Medicaid Services' statement regarding proper handling of emergency medical services patients)
February 1, 2007... CMS letter causes ED concerns about 'parking' EMS patients
Some EMS personnel take letter literally, adding pressure to managers
A July 13, 2006, letter from Thomas E. Hamilton, the director of the Centers for Medicare & Medicaid...
Proactive program makes low LWOT rate even lower.(left without treatment)(Affinity Medical Center (Massilon, OH))
February 1, 2007... Proactive program makes low LWOT rate even lower
Staff make every effort to retain patients in ED
When is an LWOT (left without treatment) rate of 1% not good enough? Apparently, when you are the ED managers at Affinity Medical Center,...
ED takes personal approach to boost satisfaction levels.(emergency department)(Botsford General Hospital (Chesterfield, Missouri))
February 1, 2007... ED takes personal approach to boost satisfaction levels
Focus on survey questions IDs targets
The ED management team at Botsford General Hospital in Chesterfield, MO, has adopted and adapted quality improvement principles from The...
Hand-held ultrasound serving three EDs.(emergency departments)
February 1, 2007... Hand-held ultrasound serving three EDs
Technologists take readings at bedside overnight
The EDs at three Toronto area hospitals — Mount Sinai, Toronto Western, and Toronto General — now are able to perform beside...
EDs boost performance with web-based data system.(emergency departments)
February 1, 2007... EDs boost performance with web-based data system
Information guides managers toward PI solutions
A "homegrown" web-based tool called Web Emergency Medicine Analysis and Reporting System (WEBEMARS) has enabled ED managers at the 17...
Shared governance keeps ED nurses, patients happy.
February 1, 2007... Shared governance keeps ED nurses, patients happy
Ranking in 95th percentile or higher for 10 years
Garnering patient satisfaction scores in the 95th percentile is impressive, but doing it for 10 consecutive years really makes people...
ED Accreditation Update: Tornado hits in middle of disaster drill, and communication helps and hinders response.(emergency department)
February 1, 2007... ED Accreditation Update
Tornado hits in middle of disaster drill, and communication helps and hinders response
Know fellow responders, and get correct information, equipment
A Category 3 tornado hits during a four-county disaster...
ED Accreditation Update: Communicate everyone's role and what you plan to change.
February 1, 2007... ED Accreditation Update
Communicate everyone's role and what you plan to change
In terms of preparing your staff to handle a disaster, start by developing a good disaster plan, says Louise Kuhny, RN, MPH, MBA, CIC, associate director...
ED Accreditation Update: New recommendations focus on mass critical care.(emergency department)
February 1, 2007... ED Accreditation Update
New recommendations focus on mass critical care
The Working Group on Emergency Mass Critical Care has released recommendations to help EDs meet the accreditation standard that requires their facilities to...
ED Accreditation Update: Joint Commission allows 48-hour pharmacist review.
February 1, 2007... ED Accreditation Update
Joint Commission allows 48-hour pharmacist review
EDs successful in changing medication standard
The Joint Commission has issued an interim action that allows a pharmacist to conduct a retrospective review...
A FREE white paper for our readers.
February 1, 2007... A FREE white paper for our readers
AHC Media appreciates the faith you have placed in us to provide you with practical, authoritative information. As a token of our gratitude for your support, we would like to provide you with the free...
CE/CME objectives/questions.
February 1, 2007... CE/CME objectives
*Apply new information about various approaches to ED management.
*Discuss how developments in the regulatory arena apply to the ED setting.
*Implement managerial procedures suggested by your peers in the...