Hospital Case Management articles from May 2004

Hospital Case Management archives from May 2004

Learn how to take the lead in your hospital's denials management: systematic approach should involve staff from all departments.
May 1, 2004... When you tackle problems such as avoidable days and denials management, keep the lines of communication open with all departments in your hospital, back up your findings with data, and make sure you provide training to break the cycle, advises...

Case managers work on the unit with staff nurses: initiative improves patient care.(Delnor Community Hospital)
May 1, 2004... At Delnor Community Hospital in Geneva, IL, case managers work side by side with the clinical staff nurses, an arrangement that has helped earn the hospital the coveted "magnet" designation from the American Nurses Association in Washington,...

Delight internal customers with top-rate service: know how to deal effectively with complaints.(Guest Column)(case management department-services)(Column)
May 1, 2004... When people are unhappy with case management services, they will tell someone about it. In fact, research shows that people who have a problem are likely to tell eight to 10 other people about it. However, fewer than one in 20 people who...

Program targets patient, physician satisfaction: reducing LOS is another important goal.(Critical Path Network[TM])(length of stay)
May 1, 2004... A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physician's office and identifying issues--much earlier in the process--issues that might affect length of stay...

Use creative thinking to streamline ED patient flow: program WOWs hospital ED.(Access Management Quarterly)(emergency department)(Wipe Out Waiting)
May 1, 2004... A dramatic overhaul of the emergency department (ED) process at Paradise Valley Hospital in National City, CA, began with a single question from the director of emergency medicine. In the midst of an animated discussion of the myriad...

CE questions.(continuing education)(Brief Article)
May 1, 2004... 17. Improving a hospital's revenue cycle involves initiatives in which of the following areas? A. improving processes for registration and benefits verification B. improving clinical documentation C. ensuring payment accuracy ...

Stroke coordinators manage acute stays.(nursing care for stroke patients)
May 1, 2004... At Good Samaritan Hospital in San Jose, CA, care for stroke patients is coordinated by a registered nurse who follows the patient throughout his or her hospital stay, educates the patient and family members, and coordinates with the hospital's...