Hospital Access Management articles from September 2008

Hospital Access Management archives from September 2008

Employee morale: What can you do when you can't give them a raise?
September 1, 2008... Employee morale: What can you do when you can't give them a raise? 'Appearance of fairness and equity' key to keeping staff motivated When your average employee is making $12 an hour, you face distinct and unique challenges. This is...

What grade would your employees give you?
September 1, 2008... What grade would your employees give you? Personal relationships important in management Michael S. Friedberg, FACHE, CHAM, director of patient access services at Apollo Health Street and author of Staff Competency in Patient Access,...

Self Regional adopts patient-friendly billing.
September 1, 2008... Self Regional adopts patient-friendly billing Fifth-grade reading level accessible to all Self Regional Healthcare in Greenwood, SC, decided it needed to do something about its billing statements. In response to consumer feedback and a...

Guest Column: Using incentives to push cash up-front collections.(Viewpoint essay)
September 1, 2008... Using incentives to push cash up-front collections By John Kivimaki, Director of Patient Accounts, Mary Rutan Hospital, Bellefontaine, OH We have had a cash up-front program at Mary Rutan Hospital since 1993. Since education is one of...

ED's nonemergent patients must pay first or be referred.
September 1, 2008... ED's nonemergent patients must pay first or be referred New policy opens up 50 new 'slots' per week Under a new policy instituted in May 2008, patients in the ED at Metro Health Medical Center in Cleveland who have minor ailments must...

ED staff conduct careful research.
September 1, 2008... ED staff conduct careful research The ED at Metro Health Medical Center in Cleveland began considering a new policy for patients with minor ailments about two years ago, recalls Charles L. Emerman, MD, chairman of the department of...

Non-English speakers present special problem.
September 1, 2008... Non-English speakers present special problem While a recent study in the Annals of Emergency Medicine showed that English-speaking adults often have difficulty understanding physicians' instructions, patients who don't understand English...