Hospital Access Management articles from May 2009

Hospital Access Management archives from May 2009

Put the right data in your hands to stave off problems during recession.
May 1, 2009... Put the right data in your hands to stave off problems during recession Make data your 'best friend' Patient access departments are, without question, "under the microscope" in this recession. Managers need to prove their competency...

These data can have a powerful impact.
May 1, 2009... These data can have a powerful impact Statistics can 'prove what you feel in your gut' An ancillary department repeatedly insists that patient access staff are entering the wrong orders. If this accusation was made about your...

Use data to deflect unfair complaints about access.
May 1, 2009... Use data to deflect unfair complaints about access Investigate fully before you act When someone has a complaint about patient access -- either an individual staff person or the department overall -- how you respond can "make or break"...

Does turnover keep you up at night? Try these tips.
May 1, 2009... Does turnover keep you up at night? Try these tips Do you want to discourage staff, send a registrar's morale plummeting, and as a result, deal with higher turnover in your department? If not, don't make these morale-busting mistakes: ...

Will workflow technology solve your problems?
May 1, 2009... Will workflow technology solve your problems? Although workflow management is not a new phenomena in the business world, it is relatively new in revenue cycle operations, especially in patient access operations, says John Woerly, RHIA,...

Do 'complete re-education' on Medicare requirements.
May 1, 2009... Do 'complete re-education' on Medicare requirements Joan S. Braveman, director of patient access and financial services at Tallahassee (FL) Memorial HealthCare, says that her department is in the process of doing "complete re-education" on...