Hospital Access Management articles from March 2009

Hospital Access Management archives from March 2009

When doing more with less during recession, patient safety is a concern.
March 1, 2009... When doing more with less during recession, patient safety is a concern Automation and education should not be skimped on Due to the economic downturn, patient access departments are being asked to maintain programs with fewer...

Key indicators can prove worth of access.
March 1, 2009... Key indicators can prove worth of access A focused approach is often lacking (Editor's Note: This is a two-part series on use of performance indicators in patient access. This month, we cover their benefits and how to develop the most...

New skill sets that patient access needs -- right now.
March 1, 2009... New skill sets that patient access needs -- right now Focus is shifting to the front end Right now, patient access managers are in a difficult situation -- their roles and responsibilities, already very broad, are "changing on a...

You need to co-exist with business priorities.(physician-patient relations)
March 1, 2009... You need to co-exist with business priorities Patient care and business priorities can co-exist as equal partners, says Jodie Martin, director of hospital admitting at University of Kentucky (UK) HealthCare in Lexington, but "it's up to...

Are registrars uncomfortable asking patients for money?
March 1, 2009... Are registrars uncomfortable asking patients for money? You'll need new training approaches Patient access departments are increasingly focused on upfront collections. Yet staff thrust in this new role often are somewhat uncomfortable...

Four ways to improve your ability to collect.
March 1, 2009... Four ways to improve your ability to collect Fewer resources, service discounts, high deductibles, transparency, increased market competition, and increases in the uninsured population. These factors make it "ever so critical to collect...