Hospital Access Management articles from July 2007

Hospital Access Management archives from July 2007

Without proper technology in place, call center leadership 'managing blind'.
July 1, 2007... Without proper technology in place, call center leadership 'managing blind' 'You can't manage in the absence of information' Health care organizations that are operating a call center or centralized scheduling department without the...

Special training required for call center environment.
July 1, 2007... Special training required for call center environment 'Owning call' is important Customer service training is a crucial — but sometimes forgotten — piece of the training needed to prepare call center employees for the...

Check-in kiosks keep expansion 'FTE neutral'.(full-time equivalent)(Medical Center of Central Georgia)
July 1, 2007... Check-in kiosks keep expansion 'FTE neutral' Patients say they're 'easy to use' The biggest challenge regarding the implementation of registration kiosks at the Medical Center of Central Georgia (MCCG) in Macon was "just trying to...

Costly errors are common in same-day surgery arena.
July 1, 2007... Costly errors are common in same-day surgery arena Preadmission coordinator a must, consultant says Mistakes involving patient classification and preauthorization of procedures are among a lengthy list of common errors made in the...

Signature again required on 'Important Message'.
July 1, 2007... Signature again required on 'Important Message' Follow-up notice added to process Beginning this month, the "Important Message From Medicare" once again has to be signed by the patient. Years ago, in an effort to reduce paperwork...

Emergency-related FAQs addressed by lawyer group.
July 1, 2007... Emergency-related FAQs addressed by lawyer group Evacuation issues highlighted "Lessons Learned From the Gulf Coast Hurricanes," recently published by the American Health Lawyers Association, looks at legal issues that arose in the...

EMTALA counts remain in Puerto Rico hospital case.(Emergency Medical Treatment and Active Labor Act of 1985)
July 1, 2007... EMTALA counts remain in Puerto Rico hospital case Triage protocols at issue The U.S. District Court for the District of Puerto Rico, in a recent decision, has refused to dismiss a case brought by the survivors of Alfonso Domenech, who...

Advance directives issued in nationwide campaign.
July 1, 2007... Advance directives issued in nationwide campaign Aging with Dignity, the United Health Foundation, the American Hospital Association, and other national and local organizations will distribute 500,000 advance directives in the coming year...