Hospital Access Management articles from July 2004

Hospital Access Management archives from July 2004

Use upfront collections to help hospital and patients: proactive collections and compassion not mutually exclusive.
July 1, 2004... The main reasons Susan Baxley, corporate admitting manager, wanted to work for Adventist Health was because of their mission statement "to share God's love by providing physical, mental, and spiritual healing," and because of their desire to...

Nurses help ED collections and customer service grow: hospital's Press Ganey rating soars.
July 1, 2004... Cash collections in the emergency department (ED) at Wake Forest University Baptist Medical Center, in Winston-Salem, NC, have almost doubled in the past two years as staff continue to focus on enhancing customer service and gaining buy-in from...

'Career ladder' increases payments; reduces turnover: positive feedback from and to managers.
July 1, 2004... A new career ladder for emergency department (ED) registrars at Wake Forest University Baptist Medical Center in Winston-Salem, NC, has helped reduce staff turnover and is providing increased motivation for employees to perform at higher levels...

Finish 'to-do list' for HIPAA security rule: check faxing, log-in practices.(Health Insurance Portability and Accountability Act)
July 1, 2004... If planning isn't already under way, the time is now for your hospital to get ready for implementation of the Health Insurance Portability and Accountability Act's (HIPAA) security rule, which takes effect April 21, 2005. And although the rule...

Care of uninsured putting EDs at risk.(Brief Article)
July 1, 2004... Increasing numbers of uninsured patients and limited Medicaid reimbursements are placing a third of the nation's emergency departments (EDs) at risk of closing or eliminating emergency services, according to a recent report from the Centers for...

Uninsured impact hospitals' bad debt.(Brief Article)
July 1, 2004... Growth in the number of uninsured and underinsured Americans is contributing to rising bad-debt expense for hospitals, and the situation likely is to continue, according to a recent report by Moody's Investors Service. "Lack of insurance...

Get help on-line for move to EMR.(Brief Article)
July 1, 2004... The Foundation for eHealth Initiative has launched an on-line repository of information on health information exchange designed to help health care organizations moving from paper-based record keeping to electronic medical records. The...

Tool helps evaluate disaster drill planning.(Brief Article)
July 1, 2004... A tool to help hospitals evaluate their disaster training drills is available free to hospitals from the federal Health and Human Services Department's Agency for Healthcare Research and Quality (AHRQ). The tool, developed by the...