Hospital Access Management articles from January 2004

Hospital Access Management archives from January 2004

Hospital slashes medical necessity write-offs with software and training: 'we had a phenomenal turnaround in less than a year'.
January 1, 2004... With the help of some user-friendly software and a comprehensive staff training initiative, Parrish Medical Center in Titusville, FL, has dramatically reduced its medical necessity write-offs while improving customer service. "Our Medicare...

Doing two access jobs fills need for challenge: ED supervisor also department trainer.(Career Paths)
January 1, 2004... When Tara Tinsley, CHAM, decided she needed an additional challenge in her role as access supervisor in the emergency department (ED) at Children's Health System in Birmingham, AL, she didn't have just an occasional extra project in mind. ...

System takes initiative with ED overcrowding: focus is on keeping patients informed.(Career Paths)
January 1, 2004... Educating the public, keeping customers informed, and enlisting volunteers to serve as patient liaisons and advocates are the three main components of an ambitious campaign by Baptist Memorial Health Care in Memphis that aims to reduce...

AMs still unclear about stabilization vs. triage: despite new EMTALA rule, debate continues.(Career Paths)
January 1, 2004... Access managers continue to debate the intricacies of the Emergency Medical Treatment and Labor Act (EMTALA), despite the publication of an EMTALA final rule on Sept. 9, 2003, by the Centers for Medicare & Medicaid Services (CMS). The rule...

'Think beyond the patient' when SARS is suspected.
January 1, 2004... Hospital workers should "think beyond the patient" and consider whether anyone accompanying a severe acute respiratory syndrome (SARS) patient to the emergency department (ED) also could infect people at the hospital, an expert from the Centers...

JCAHO quality reports available on internet.
January 1, 2004... Performance information for Joint Commission on the Accreditation of Healthcare Organizations-accredited health care organizations is expected to be publicly available on the Internet, beginning July 2004, its board of commissioners confirmed...

Grievance vs. complaint clarified in SHCA guide.
January 1, 2004... Access managers and other hospital personnel can get help in separating patient grievances from complaints in a guide offered by the Society for Healthcare Consumer Advocacy (SHCA). A document identifying the differences between a complaint...