Hospital Access Management articles from February 2009

Hospital Access Management archives from February 2009

Is your hospital shortchanging its front end? Show them these figures.
February 1, 2009... Is your hospital shortchanging its front end? Show them these figures It's the 'perfect time' to obtain resources Even though patient access has a major impact on the hospital financially, the department often is still shortchanged....

A bigger salary in this economy?
February 1, 2009... A bigger salary in this economy? It just might be possible Fair or not, patient access managers have historically had lower salaries than patient account managers. But this is something that just might be ripe for change -- even in...

With collections, all eyes are on patient access.
February 1, 2009... With collections, all eyes are on patient access There is more pressure--but also more opportunities Patient access professionals report being under intense pressure to help the hospital's bottom line. There is "absolutely more...

Zero in on the registration errors being made by staff.
February 1, 2009... Zero in on the registration errors being made by staff You'll have more ability to collect To increase collections, you need accurate information at registration. "Billing accuracy affects your ability to collect," says Cathy Foster,...

Are complaints piling up? First find out the facts.
February 1, 2009... Are complaints piling up? First find out the facts Tell employees what they must do to change Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY, says that she goes to "every extreme" not to have to...

If complaints are piling up, talk to staff directly.
February 1, 2009... If complaints are piling up, talk to staff directly Don't terminate anyone before you do Considering the amount of turnover in the average patient access department, the last thing you probably want is to lose a staff member. However,...