Hospital Access Management articles from April 2007

Hospital Access Management archives from April 2007

Amidst chaos from tornado, 'everybody worked together'.
April 1, 2007... Amidst chaos from tornado, 'everybody worked together' Registration staff moved smoothly into 'downtime procedure' When admitting and registration supervisor Tammy Wellons entered Sumter Regional Medical Center in Americus, GA, just...

Tired of 'reactive' stance? Emphasize the good you do.
April 1, 2007... Tired of 'reactive' stance? Emphasize the good you do Then ID areas of deficit, consultant says A turning point in Michael Friedberg's tenure as patient access director at an inner-city, multi-hospital system came when he "got fed up"...

How accurate are patient satisfaction surveys?
April 1, 2007... How accurate are patient satisfaction surveys? 'Continual monitoring' brings best results When it comes to quality assurance in the customer service arena, those patient satisfaction surveys that have become ubiquitous in health care...

Access, CM functions overlap for patient needs.(case management)
April 1, 2007... Access, CM functions overlap for patient needs 'How do you get a control point?' The clinical expertise of case management is increasingly being used in the access process, and in the next five years many of the functions of the two...

'Cognitive load' increasing for health care workers.
April 1, 2007... 'Cognitive load' increasing for health care workers It's 'brain flow,' not work flow Something called "cognitive load" or "cognitive work" is the centerpoint of some of the latest thinking on the way people process information and do...

'Patient portal' designed for elderly patients.
April 1, 2007... 'Patient portal' designed for elderly patients Pregistration function to be enhanced A University of Arkansas for Medical Sciences (UAMS) project that began with the Center on Aging identifying a need to communicate better with elderly...

News Brief: Cost biggest barrier to health IT adoption.
April 1, 2007... Cost biggest barrier to health IT adoption Hospitals continue to accelerate their use of health information technology, with 68% reporting that electronic health records had been fully or partially implemented as of fall 2006, according to...