Case Management Advisor articles from September 2004

Case Management Advisor archives from September 2004

ISO 9001:2000 registration improves processes through standardization: approach looks at entire business process, not just clinical portion.
September 1, 2004... Achieving ISO 9001:2000 registration has helped Humana Inc.'s Personal Nurse service move quickly to respond to customer feedback and improve services. "The registration process has helped us tremendously in terms of putting together very...

Personal nurses take a proactive approach: revamped program strives to empower members.
September 1, 2004... At Humana Inc., specially trained registered nurses called Personal Nurses fill the gap between the company's traditional case management and disease management programs. The nurses, who work from home-based offices, call members...

Members' willingness to change focus of program: nurses ask about members' values, concerns.
September 1, 2004... Humana's Personal Nurse training program includes one component that many disease management programs leave out--recognizing that people are willing to work on changes according to their own values and not according to the values of an external...

Home health CMs provide care, coordinate services: they act as the physician's eyes in the home.
September 1, 2004... At Integrated Home Care, nurse case managers provide hands-on care as well as handling the traditional case management duties, such as evaluating patients, developing a customized plan of care, coordinating with other members of the health care...

CMSA president: CMs must demonstrate their value: educate consumers, physicians about what you do.
September 1, 2004... As she takes office as the 14th president of the Case Management Society of America, Sherry Aliotta, RN, BSN, CCM, is determined to make sure case managers no longer are "the best kept secret in health care." "The evidence that is needed...

Life care planners and CMs should collaborate: each can draw on the other's expertise.(Guest Column)
September 1, 2004... In a complex and often confusing health care arena, case managers are an important resource for patients who need access to the right care at the right time. As they provide services for catastrophically ill or injured individuals or those with...

CE questions.(Brief Article)
September 1, 2004... 9. Humana was the first health benefits company to receive ISO 9001:2000 certification for its clinical operations. A. True B. False 10. How many referrals did Humana's Personal Nurses make to disease management programs last...