Telecom Tactics Insider articles from October 2007

Telecom Tactics Insider archives from October 2007

Mitel Addresses Scalability and Performance with new 3300 ICP MXe Server.
October 15, 2007... First showcased at VoiceCon Spring 2007,Mitel has officially rolled out new hardware and software for its flagship 3300 IP Communications Platform (ICP), increasing scalability and improving performance. The new Release 8.0 software...

3Com Announces New Solutions for SMBs.
October 15, 2007... 3Com Corporation announces a series of new solutions for small and mid- sized businesses (SMBs) that promise "enterprise-caliber" communications for smaller organizations. The new voice solutions are the next step in 3Com's Secure Converged...

Cisco Introduces "Empowered Branch".
October 15, 2007... Cisco introduces a set of new products and services specifically for the branch office that address business VoIP, unified communications, mobility, security, network optimization and application performance - collectively called the Cisco...

eOn Communications Offers Business Connect Hosted Service.
October 15, 2007... eOn Communications Corporation announces Business Connect, a new hosted business class telephone service for small businesses. Business Connect offers an alternative to traditional on-premise telephone systems, enabling customers to take...

Panasonic Unveils New Converged IP PBX.
October 15, 2007... KX-TDE200Panasonic Communication Systems unveils the KX-TDE, a converged IP PBX for small or mid-sized organizations. The new system is a good fit for businesses that are not yet ready to fully transition to IP telephony since the system...

snom Launches New IP DECT Phone.
October 15, 2007... snom technology AG of Germany delivers its first cordless IP DECT telephone, the snom m3. The new phone targets the mobile workforce, providing coverage of 50 meters indoors or 100 meters outdoors. Furthermore, the snom m3 can be configured...

Alcatel-Lucent Offers OmniTouch Contact Center Premium in North America.
October 15, 2007... Alcatel-Lucent announces it will offer the OmniTouch Contact Center Premium Edition in North America. Previously, this solution was offered outside North America, but is now available worldwide along with Alcatel's other OmniTouch offerings -...

Interactive Intelligence Upgrades the CIC and EIC Platforms.
October 15, 2007... Later this year, Interactive Intelligence Inc. will introduce upgraded software for its Customer Interaction Center (CIC) contact center platform (1,000-5,000 agents) and Vonexus Enterprise Interaction Center (EIC) IP PBX for mid-sized...

Switchvox Adds Leading CRM Applications.
October 15, 2007... IP PBX provider Switchvox (recently acquired by Digium - see related story) announces new functionality for its "Switchvox SMB" IP PBX system designed for small- and medium-sized businesses. Switchvox has tailored the Asterisk...

Tadiran Addresses Security with Coral Sentinel Pro.
October 15, 2007... Tadiran Telecom announces the Coral Sentinel Pro, a new SIP-compliant Session Border Controller unit that addresses security issues when transmitting voice along with data over an IP network. Coral Sentinel Pro allows remote IP telephones...

Cisco to Acquire Latigent for Contact Center Reporting.
October 15, 2007... Cisco announced an agreement to purchase Latigent, LLC, a Chicago-based firm that develops contact center reporting solutions. Latigent products utilize Web 2.0 technology to enable the creation of flexible and customizable historical and...

Digium Acquires IP PBX Provider Switchvox.
October 15, 2007... Digium, Inc., creator of the Asterisk open source telephony code, announces the acquisition of Switchvox, a provider of Asterisk-based IP PBXs for small- and medium businesses. Switchvox has tailored Digium's Asterisk telecommunications open...

Siemens and Verizon Team for VoIP Migration.
October 15, 2007... Verizon Business announces the certification of Siemens HiPath 4000 IP Communications Solution with Verizon IP Trunking Services which connect the IP PBX deployed at the customer site to the Verizon Business global IP network. The...