Telecom Tactics Insider articles from March 2006

Telecom Tactics Insider archives from March 2006

Siemens Rolls Out HiPath 2000 for Small Businesses.
March 15, 2006... Siemens Communications, Inc. expands its HiPath portfolio to include the new HiPath 2000, a new IP PBX that is "tailor-made" for small businesses with fewer than 30 employees. HiPath 2000 promises easy installation and administration and...

Avaya Launches New SIP Solutions and Avaya Communication Manager 3.1.
March 15, 2006... Avaya Inc. announces new software that enhances employee and customer communication, improves business continuity and expands SIP support for multi- vendor environments. New Avaya Communication Manager 3.1 software adds built-in SIP...

Avaya Unveils one-X Quick Edition for Very Small Offices.
March 15, 2006... At VoiceCon Spring 2006, March 6-9, in Orlando, Florida, Avaya unveiled the new one-X Quick Edition, a plug-and-play SIP-based "server-less" solution for small offices with fewer than 20 people. The new solution represents the first offering...

Cisco Introduces Unified Communications System and CallManager 5.0.
March 15, 2006... Cisco Systems, Inc. announces the Cisco Unified Communications System, a new name for Cisco's comprehensive portfolio of IP-based solutions, including the Cisco CallManager IP PBX, Cisco Unity messaging, the Cisco MeetingPlace conferencing...

Mitel Delivers New Networked Business Solutions.
March 15, 2006... Mitel announces a series of new solutions that enhance the company's flagship 3300 IP Communications Platform (ICP), improve employee productivity and customer interaction and lower costs. Mitel showcased its latest offerings at VoiceCon...

Sphere Communications Announces Sphericall IP PBX Release 5.
March 15, 2006... Sphere Communications Inc. announces Release 5 of Sphericall, the company's open, software-based IP PBX that runs on industry standard servers and integrates with standards-based third party devices; Sphericall delivers a full PBX feature set...

Alcatel Launches Mid-Market Contact Center Solution.
March 15, 2006... Alcatel announces the Alcatel OmniTouch Contact Center Premium Edition, a new contact center offering that bundles the Alcatel OmniPCX IP PBX with Genesys 7 software for an advanced multimedia contact center. Designed for the mid- market, the...

Mitel Redefines its Contact Center Portfolio.
March 15, 2006... Mitel announces the Contact Center Enterprise Edition and Contact Center Business Edition, two new offerings that make up the Mitel Customer Interaction Solution. For more sophisticated contact centers, the Enterprise Edition supports all...

Siemens HiPath ProCenter Adds Microsoft CRM Integration.
March 15, 2006... Siemens Communications Inc. announces the integration of Microsoft Dynamics CRM with its HiPath ProCenter "Agile" and HiPath ProCenter "Standard" contact center solutions. The embedded functionality eliminates the need for add-on or...

Alcatel and KPN Partner for Managed Communications Services.
March 15, 2006... Alcatel announces that KPN, a Netherlands-based carrier, will offer Alcatel Managed Communication Services as a pay-per-user service for small and medium businesses (SMBs). KPN's managed solution includes the Alcatel OmniPCX Office platform...

Aspect Software Partners with CTSoft in Middle East and Africa.
March 15, 2006... Aspect Software, Inc. announces an agreement with CTSoft based in the United Arab Emirates to distribute the Aspect contact center products in the Middle East and Africa. The partnership expands Aspect's presence in this region which has...

Nortel Launches New SMB Channel Partner Program in EMEA.
March 15, 2006... Nortel announces the expansion of its "Accelerate" partner initiative to include a Small and Medium Business (SMB) program designed to assist partners in selling Nortel products to companies with up to 250 employees. The program will provide...

Panasonic Business Telephone Systems Adds PC-based Call Recording.
March 15, 2006... Panasonic Business Telephone Systems of the United Kingdom announces the Panasonic Voice Recorder for multi-channel audio recording. The new software enables simultaneous recording from a telephone, a trunk or both. Beneficial to employees...