Telecom Tactics Insider articles from July 2005

Telecom Tactics Insider archives from July 2005

New from Toshiba.
July 15, 2005... Toshiba America Information Systems Inc., Digital Solutions Division releases the Strata CIX100 (112 ports) and CIX670 (672 ports) IP systems, expanding the Strata CIX family which introduced Strata CIX200 (192 ports) in February 2005....

Aspect Communications Announces Aspect Uniphi Suite V6.1 and eGain E-mail Response System.
July 15, 2005... Aspect Communications Corporation announces Aspect Uniphi Suite V6.1, a new version that simplifies application development, system administration and doubles agent capacity. Introduced in the fall of 2004, Aspect Uniphi Suite is an advanced...

Avaya Enhances Avaya Contact Center Express and Avaya Customer Interaction Suite.
July 15, 2005... Avaya Inc. announces software enhancements for Avaya Contact Center Express, a multi-channel contact center solution first introduced in third quarter 2004 for "mid-market, multi-channel, high volume" contact centers. Packages are...

Concerto Software and Aspect to Merge.
July 15, 2005... Concerto Software Inc. and Aspect Communications Corporation have announced an agreement to merge the companies, creating one of the largest companies focused on contact center products, according to Gary Barnett, Aspect's current president...

3Com Partners with Uniden and Texas Instruments for Internet Telephony Phones.
July 15, 2005... 3Com Corporation has selected Texas Instruments (TI) TNETV1050 Internet Protocol (IP) technology to power the 3Com portfolio of IP phones. The TNETV1050 VoIP solution includes a robust acoustic echo canceller for quality sound and TI's...

Avaya and RIM Extend IP Telephony Applications to BlackBerry.
July 15, 2005... Avaya Inc. and Research in Motion (RIM) announce a new mobility solution that integrates the Avaya Converged Communications Server with RIM's SIP-based BlackBerry 7270 Wireless Handheld device for Wireless LANs. The joint Avaya-RIM solution...

Interactive Intelligence Upgrades Multi-Site Routing Software.
July 15, 2005... Interactive Intelligence Inc. announces upgrades to the Interaction Director multi-site routing software, an add-on to Interactive Intelligence's Customer Interaction Center (CIC) that provides traditional and IP-based switching with SIP...

Toshiba Launches Application Development Program.
July 15, 2005... Toshiba America Information Systems Inc., Digital Solutions Division announces a new Application Development Program for third-party developers. With an annual subscription fee, members can take advantage of tools and support to create new...

Cisco Delivers New Unified Messaging Capabilities.
July 15, 2005... Cisco Systems, Inc. announces Cisco Unity 4.05 and Cisco Unity Express 2.1, new versions of the company's unified messaging platforms for small and medium businesses and enterprise customers. Cisco Unity 4.05 features new secure and private...

Inter-Tel Releases Unified Communicator 3.0.
July 15, 2005... Inter-Tel, Inc. announces Unified Communicator 3.0, a new version of this software application for presence management, call management and videoconferencing via a standard Web browser, a Wireless Application Protocol (WAP) client on a PDA...