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Telecom Tactics Insider articles from August 2004
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Telecom Tactics Insider archives from August 2004
New from Mitel Networks!
August 15, 2004... Mitel Networks announces Release 5.0 for its 3300 Integrated Communications Platform (ICP), an enterprise IP PBX that operates across a LAN/WAN infrastructure to provide over 500 calling features and a range of embedded applications including...
IP Telephony: Avaya Unveils New Wireless IP Telephony Products.
August 15, 2004... Avaya Inc. unveils new converged mobility products that extend office communications to highly mobile employees that need to communicate seamlessly inside and outside an enterprise. Among the first to offer hand-off between a local WLAN and a...
Avaya Purchases Audio Conferencing Leader Spectel.
August 15, 2004... Avaya Inc. announces an agreement to purchase audio conferencing leader, Spectel, for $103 million. Spectel serves over 500 customers globally and has 210 employees located in Dublin, Ireland, Andover, Massachusetts and other office locations....
Interactive Intelligence Releases Newest Version of Contact Center Automation Software.
August 15, 2004... Interactive Intelligence Inc. releases version 2.3 of its Customer Interaction Center (CIC) software for contact centers. Introduced in 1997, CIC provides traditional and IP-based switching with SIP support and contact center applications,...
Quintum Enhances SIP Support and Introduces High-Density Tenor AX VoIP Switch.
August 15, 2004... Quintum Technologies announces the Tenor AX VoIP MultiPath Switch, a high-density VoIP switch for analog environments that scales from 8 to 16 to 24 ports. Tenor VoIP MultiPath Switches transmit voice and fax traffic over a corporate intranet...
Messaging: Active Voice Announces New Version of Repartee LX Unified Messaging.
August 15, 2004... Active Voice, LLC announces a new version of Repartee LX, a unified messaging solution based on the Linux operating system. Version 8.1 adds a Webbased system administration console, support for Dell platforms and additional fax capabilities....
Artisoft and LumenVox Partner for Speech Recognition Solution.(Brief Article)
August 15, 2004... Artisoft, Inc. and speech technology developer LumenVox LLC announce a speech recognition solution for Artisoft's TeleVantage IP PBX. The ArtiSpeech speech recognition product enables hands-fee interaction with a company's name directory; users...
Panasonic Releases Enhanced Voice Processing Systems.(Brief Article)
August 15, 2004... Panasonic Consumer Electronics Company announces four new enhanced Voice Processing Systems: the KX-TVS95, KX-TVS125, KX-TVS225 and KX-TVS325. This software upgrade for the earlier KX-TVS versions adds 24 new features and improvements for...
New Small Office Home Office (SOHO) and Small Business Telephone Systems!
August 30, 2004... Panasonic Consumer Electronics Company and Toshiba America Information Systems, Inc., Digital Solutions Division (TAIS DSD) are among manufacturers recently introducing new telephony systems for the Small Office Home Office (SOHO) and Small...
IP Telephony: Multi-Tech Announces Handset or Fax IP Adapter for Avaya Communications Manager.(MultiVOIP MVP130-AV-FXS Analog IP Adapter)
August 30, 2004... Multi-Tech Systems, Inc. announces the MultiVOIP MVP130-AV-FXS Analog IP Adapter, a single port "analog to IP" device that connects an analog handset or fax machine to an Avaya Communications Manager network. The new Avaya-specific (AV) adapter...
Panasonic Releases the KX-TDA50 Digital Hybrid IP PBX.
August 30, 2004... Panasonic Consumer Electronics Company announces the KX-TDA50 Digital Hybrid IP PBX System, a smaller version of the company's KX-TDA100/200 systems. Designed for small businesses and residences, the compact, modular unit is initially...
Panasonic Announces New KX-TAW848 Advanced Hybrid Wired/Wireless System.
August 30, 2004... Panasonic Consumer Electronics Company announces the release of the KX-TAW848 Advanced Hybrid Wired and Wireless Telephony System designed for residences, Small Office Home Office (SOHO) environments and small businesses. This compact, modular...
Messaging and Contact Center: Active Voice Announces New Embedded Visual Messaging Solution.(Brief Article)
August 30, 2004... Active Voice LLC announces the new ViewMail for GroupWise Application that enables message management from a Novell GroupWise inbox. Available for Active Voice's Repartee UC (Unified Communications) for Windows 2000 (and Repartee LX in the...
Cisco and Microsoft Business Solutions Enable Customer Relationship Management.(Brief Article)
August 30, 2004... Cisco Systems, Inc. announces the Cisco Customer Relationship Management (CRM) Communications Connector, a new software application that integrates Cisco IP Communications with Microsoft CRM, providing a customer care solution for small- and...
eOn Communications and Amtech Marketing Announce Workforce Management Initiatives.(Brief Article)
August 30, 2004... eOn Communications Corporation is expanding their alliance with contact center consulting firm Amtech Marketing for professional services for eOn's Workforce Management solution called eQueue WorkForce. The alliance will enable contact center...
Rockwell FirstPoint Contact Announces Field Trial of FirstPoint Enterprise v10.0.(Brief Article)
August 30, 2004... Rockwell FirstPoint Contact Corporation announces enhancements to FirstPoint Enterprise, a contact center product for enterprises with high-volume customer interaction. Currently in field trial with customers, the v10.0 release adds new...