Telecom Tactics Insider articles from April 2004

Telecom Tactics Insider archives from April 2004

New Contact Centers for Small Businesses!
April 15, 2004... TelecomTactics research finds that leading manufacturers are targeting smaller businesses with new telephony platforms and applications - roughly 60% of the new enterprise telephony systems introduced between 2002 and 2004 (to date) are...

3Com and Qovia Provide VoIP Management Tools.(Brief Article)
April 15, 2004... 3Com Corporation announces that Qovia, Inc. (a 3Com Approved partner) will sell the Qovia VoIP Monitoring and Management System (VMMS) software and hardware through 3Com's authorized VoIP resellers. Qovia VMMS monitors the health of a VoIP...

Artisoft and Marric Software Partner for Consumer Affairs Solution.(Brief Article)
April 15, 2004... Artisoft, Inc. and Marric Software announce the integration of Artisoft's TeleVantage with Marric Software's Consumer Action Tracking System (CATS), a user-friendly solution for collecting and analyzing customer comments and complaints. The...

Aspect Communications Unveils Aspect Customer Self-Service Version 7.0.
April 15, 2004... Aspect Communications Corporation announces Aspect Customer Self-Service 7.0, a new software version that enhances speech functionality and increases support for new standards and server platforms. With Aspect's CSS, customers can use a...

Inter-Tel's Model 8690 Multi-Protocol IP Endpoint Now Available.
April 15, 2004... Inter-Tel, Inc. announces the availability of the Model 8690 IP endpoint, a multimedia touch-screen phone that incorporates a custom version of Microsoft Windows CE.NET like that of a Personal Data Assistant (PDA). Two models are available: the...

NEC Unified Solutions, Inc. Launches Operations.(Brief Article)
April 15, 2004... NEC Unified Solutions, Inc. is the new name for the former NEC direct channel, Business Network Solutions and Corporate Networks Group - now combined as a new services and equipment provider for North America. The new organization will use...

Polycom Announces New Entry-Level IP Desktop Phone.
April 15, 2004... Polycom, Inc. announces the SoundPoint IP 300, a two-line entry-level desktop phone that complements the company's existing line of standards-based IP phones. SoundPoint IP 300 supports popular telephone features such as three-way conferencing...

Nortel Networks Offers New Solutions for SMBs, Branch Offices.(small and mediumsized businesses )
April 15, 2004... Nortel Networks announces new converged solutions for small- and mediumsized businesses (SMBs) and enterprise branch offices, including the Survivable Remote Gateway (SRG) and Business Communications Manager (BCM) Release 3.6 to be available in...

What's New in TelecomTactics? New IP-Enabled Key Systems.
April 30, 2004... Telephone equipment manufacturers continue to add IP Telephony support to Key telephone systems for smaller businesses, giving customers a choice between traditional circuit switching, Voice over IP (VoIP) or some combination. TelecomTactics...

Cisco Introduces SMB Class Solutions Initiative.(small and medium-sized businesses)(Brief Article)
April 30, 2004... Cisco Systems, Inc. announces the SMB Class Solutions initiative for small and medium-sized businesses (SMBs), a combination of solution enhancements, product packages, service, financing, training and applications to help SMBs with business...

Polycom Announces First Wireless SoundStation Conference Phone.(Brief Article)
April 30, 2004... Polycom, Inc. announces the SoundStation2W, the company's first wireless conference phone, eliminating wiring on the conference room table and accommodating today's dynamic and mobile workplace. Notable features include enhanced voice quality...

ShoreTel (Formerly Shoreline Communications) Announces New Hardware and Software.
April 30, 2004... ShoreTel Inc. (formerly Shoreline Communications) announces a new line of IP phones with an improved ergonomic design that addresses display readability, handling and voice quality. A modernized look with aluminum coating, easy-to-read display...

Teltronics Announces General Release of Cypreon IP PBX.
April 30, 2004... Teltronics announces the availability of the Cypreon IP-centric PBX for small- to mid-sized businesses. The Linux-based Cypreon operates over a 100BaseT Ethernet LAN and scales from four to 350 ports using a modular architecture with support...

Alcatel Develops New CRM Connector.
April 30, 2004... Alcatel announces a new software connector that integrates Alcatel Contact Center Solutions with the Pivotal CRM Software suite. The new CRM connector is developed by Alcatel and based on the Alcatel OmniGenesys (an OmniPCX server with the...

Artisoft and GBS Deliver Solution for Insurance Agencies.(Brief Article)
April 30, 2004... Artisoft, Inc. announces the integration of Artisoft's TeleVantage and GBS's Agency Expert software for insurance agencies. Agency Expert improves agent productivity by enabling screen pops of client records as the agent is answering a call,...

AVST Launches CallXpress 7.0.
April 30, 2004... Applied Voice & Speech Technologies, Inc. or AVST (formerly Captaris, Inc.) announces CallXpress 7.0, the latest version of its flagship unified communications application that scales to 144 ports and 10,000 users to meet the needs of medium to...