European Retail Digest articles from June 2003

European Retail Digest archives from June 2003

Editorial.
June 22, 2003... Commentators tell us that customer expectations of retailers are changing: that they increasingly expect services and experiences where once they may have expected simply products and transactions. There are both risks and opportunities for...

Shopping at Tate Liverpool.(The retail experience)
June 22, 2003... "All department stores will become museums, and all museums will become department stores"--Andy Warhol. Shopping: Art and Consumer Culture Shopping: Art and Consumer Culture, held in Frankfurt and Liverpool, was the first in-depth...

Engagement: the missing link.(The retail experience)
June 22, 2003... Retail Experiences Need Commitment on Both Sides Finding a place in a customer's heart for a retail proposition requires more than just presenting a store with functional efficiency. Shoppers need to be emotionally engaged i.e. offered a...

A focus on Australian retailers adoption of experiential retailing practices.(The retail experience)
June 22, 2003... Matching Customer Expectations The dual focus of customer retention and new acquisition has seen a renewed focus by Australian retailers on retail strategy and differentiation. Results of the Australian Centre for Retail Studies' annual...

Question: when is a retailer not a retailer? Answer: when it's a media owner.(The retail experience)
June 22, 2003... Introduction In their quest to outperform their peers, a growing number of innovative retailers are evolving a new strategy to help deliver the performance required by the investment community. Tesco and Toni & Guy are among those...

How important is retail in the marketing of towns and cities? Public sector perspectives.(The retail experience)
June 22, 2003... Context Towns and cities in the UK are facing an increasingly competitive environment. This competition ranges from periodic contests such as that for the UK nomination for the designation of 'European City of Culture' in 2008 (Liverpool...

Ready to scale up: India's shoppers' stop.(Interview)
June 22, 2003... Interview with B S Nagesh, Customer Care Associate % Managing Director and CEO, Shoppers' Stop Ltd Shoppers' Stop is a pioneering chain of department stores in India. Thirteen stores of around 5000 square metres each focus on garments and...

The North European big easy (jet).(Region: the Nordic Countries)
June 22, 2003... Cheap international travel is transforming the face of retail in the Nordic region. Being OK by local standards is no longer enough. One of the best things about air travel today is the price. We can overlook potential terrorist threats, long...

Shopper loyalty and store choice: insights from a study of Norwegian supermarkets.(Region: the Nordic Countries)
June 22, 2003... This article explores two key questions: what are the key drivers of store choice amongst food shoppers and how can supermarkets build strong and lasting loyalty amongst their customers? (1) The authors propose a model of store choice behaviour...

Kesko and its army of entrepreneurs interview with Antti Palomaki, Vice President Logistics, Kesko Food Limited.(Region: the Nordic Countries)
June 22, 2003... Kesko Corporation is Finland's largest marketing and logistics company in the trading sector, accounting for around 36% of the Finnish grocery market. Kesko provides services and operations to Kesko-branded retail entrepreneurs (50.1 % of...

Market fragmentation, increasing disposable incomes and thirst for new ideas: why Scandinavia makes an attractive destination for retailers.(Region: the Nordic Countries)
June 22, 2003... Introduction Would you like to expand your business into one of the Scandinavian countries? It is no different from expanding your business to any other market. Take a good look at the region, make sure that you understand the nature of...

Maintaining quality and customer confidence in food retailing.(Region: the Nordic Countries)
June 22, 2003... ICA Handlarnas AB (ICA) is a part of ICA Ahold AB, the leading retailing group in the Nordic region with 3,100 stores in Scandinavia and the Baltic countries. In addition, ICA Ahold and Statoil jointly own and operate 1,500 Statoil service...

Nordic politics and the EU.(European Political Issues)
June 22, 2003... The Nordic Council includes five countries. Two of them, Iceland and Norway, are members of NATO but not of the EU. Three of them, Denmark, Finland and Sweden are members of the EU but two of those, Finland and Sweden, are not members of NATO....

Stuck in the middle--or in the muddle?: Europe's leading retailers in the global value landscape.(European Financial Perspectives)
June 22, 2003... Background This article provides a brief synopsis of recent research conducted by the Oxford Institute of Retail Management sponsored by KPMG Global Consumer markets into the patterns of value creation by the world's leading 500 retailers....

European Discount Retailing uncovered.(European News Analysis)
June 22, 2003... In an industry first, IGD analysts have met with suppliers and retailers to lift the veil of secrecy covering the European grocery discounting market. IGD's unique report, European Discount Retailing, provides an insight into how this...

European food retailers: paths for growth.(European News Analysis)
June 22, 2003... Convergence has been the buzzword with regard to Europe for a considerable time now. And yes, there have been numerous and far reaching trends towards homogenisation. Yet there remain major variations in terms of market and market size....

Efficient differentiation: a systematic approach for retailers to appear unique.(European News Analysis)
June 22, 2003... Since customer attention has become increasingly difficult to achieve, successful differentiation is the key factor for retailing companies that do not only want to defend but to increase their market share. We introduce a systematic...

It wasn't the best buy.(Letter: America)(Letter to the Editor)
June 22, 2003... Even the best retailers stumble, and this has happened recently to Best Buy, the US 'category-killer' consumer electronics retailer. Best Buy has been the innovative high flyer in US consumer electronics retailing, rolling over weaker...

The Battle with Wal-Mart: may the best grocer win ... (congratulations Loblaws).(Letter: Canada)(Letter to the Editor)
June 22, 2003... Wal-Mart has had considerable impact on European retailing. Though the US retailer has experienced some teething problems in the U.K. with ASDA, Wal-Mart seems to be making progress and becoming a force to reckon. It may be instructive for...

Branding in European retailing: a corporate social responsibility perspective.(Viewpoint)
June 22, 2003... Why and under what conditions are people more likely to buy from brand name retailers rather than from their more generic counterparts? In 2003, people are more likely to purchase brands over generics when they feel that the retailer is...

The 2003 Official ECR Europe Conference and Marketplace, Berlin, May 2003.
June 22, 2003... On the shop floor.... together The Efficient Consumer Response (ECR) movement has come a long way over the last few years. Launched in 1994, ECR Europe aims to ensure that the grocery sector is more responsive to consumer demand and that...

UK Retail Champions, by Retail Knowledge Bank, published by Emap Retail, London, 2003.
June 22, 2003... A weighty and welcome report arrived on my desk this week. It is Retail Knowledge Bank's latest report, giving sector by sector performance league tables of the UK's leading retailers. Since the end of the Corporate Intelligence Group's...

Global Retailing 2003, 4th Annual Conference, IGD, London June 2003.
June 22, 2003... IGD's Global Retailing conference increases in size and importance each year. The programme for 2003 included presentations from Deutsche Bank, McKinsey & Company, KPMG, retailers Tesco, Carrefour and Casino, and suppliers Unilever and...

Loyalty marketing workshop.(Oxford Institute of Retail Management Update)
June 22, 2003... During Early June, OXIRM ran the inaugural Loyalty Marketing Workshop, the only workshop of its kind in Europe. The workshop offered senior managers and directors with customer relationship responsibilities the opportunity to explore the latest...

Retail strategy: the view from the bridge.(Oxford Institute of Retail Management Update)
June 22, 2003... The European Retail Digest is well known for its insightful interviews with senior retail executives such as Metro CEO Dr. Hans-Joachim Korber and B&Q International Director Steve Gilman. The interviews support the mission of the European...

Asia-Pacific Retail Conference.(Oxford Institute of Retail Management Update)
June 22, 2003... The proceedings of the Asia-Pacific Retail Conference held in Beijing, China in November 2002 have been published by Templeton College. The papers constitute, in the main, a series of case studies of retailer strategies toward development in...