Data Strategy articles from May 2007

Data Strategy archives from May 2007

Why convenience must not open door to control.
May 9, 2007... Managing personal data is a privilege, not a right. It is one which consumers are happy to grant to commercial organisations in return for small rewards, either financial or service-oriented - recognition at check-in, quicker check-out on-line...

Public sector fails to invest in BI resources.
May 9, 2007... Public sector investment in business intelligence applications is half that of the private sector, according to new research carried out by Butler Group. In a study of public sector organisations in Europe and the US, the analyst house...

IN BRIEF: Fund manager Artemis invests in CRM.(Brief article)
May 9, 2007... UK fund manager Artemis Investment Management is consolidating its multiple existing data into a single CRM database provided by Mailtrack. The supplier will also undertake customer profiling using data analysis, segmentation and...

Firms struggle with information discipline.
May 9, 2007... The majority of organisations are still struggling with information management and have yet to adopt business intelligence to drive their business performance. In a survey by SAS of 175 professionals worldwide, less than a quarter...

Study profiles the typical fraudster.
May 9, 2007... The typical company fraudster is a trusted male executive, who gets away with over 20 fraudulent acts over a period of up to five years or more, according to a new international study by KPMG Forensic. It looked at 360 company fraud cases that...

IN BRIEF: Harte-Hankes Partners For B2B Data Share.(Brief article)
May 9, 2007... Harte-Hanks has signed a deal to provide access to 200,000 contact names from its Ci Technology Database to B2B data provider EuroContact Pool. In addition, EuroContactPool is becoming a reseller for the database in Scandinavia and European...

Voucher company integrates systems.
May 9, 2007... Busy Bees Childcare Vouchers, part of the world's largest childcare company, ABC Group, has signed a #1m-plus deal with Touchstone Group to implement a fully-integrated business administration and finance system across its UK business. ...

SAS sets world record for ETL performance.
May 9, 2007... SAS has beaten existing ETL performance standards by over 60 per cent in a recent benchmark test of its Data Integration software. When applied to the throughput of 1.7 terabytes of data in a conventional ETL benchmark test, the vendor was...

IN BRIEF: EuroDirect offers intelligent prospects online.(Brief article)
May 9, 2007... EuroDirect has launched Prospects, an online prospect management system. Intended to reduce overall cost per acquisition, the packaged insight and prospecting solution gives access to a bespoke prospect pool developed for each user. ...

Neolane helps Bales segment marketing.
May 9, 2007... International tour operator Bales Worldwide is implementing customer marketing software solution Neolane to enable tighty-targeted, high frequency email and direct mail campaigns. The solution goes live in May and is expexted to reduce...

Re-marketing helps boost online shoppers' baskets.
May 9, 2007... E-commerce companies are missing out on incremental revenues by failing to re-market to shoppers who abandoned their basket without completing a purchase. According to a new white paper published by CheetahMail, 41 per cent of online...

IN BRIEF: Oracle enhances customisation of CRM On Demand.(Brief article)
May 9, 2007... Oracle's version 14 of Siebel CRM On Demand gives enhanced customisation capabilities to enable users to tailor the application without IT support. It also offers easier integration with other programs and simpler user tasks. "This is a...

Zantaz launches integrated archive.
May 9, 2007... Content archiving and disclosure vendor Zantaz has introduced a solution that integrates mailbox management with hosted compliance archiving. First Archive avoids the need to choose between onsite mailbox management solutions of off-site ASP by...

Fewer companies failing in 2007.
May 9, 2007... The rate of corporate failures has slowed significantly during quarter one of 2007, down 8.8 per cent from an historically high level last year. According to research by Experian, there were 430 fewer corporate insolvencies in January to...

IN BRIEF: Embarcadero launches Web-based database audit tool.(Brief article)
May 9, 2007... Embarcadero Technologies has unveiled DSAuditor 4.1, a database auditing tool to support Web-based reporting of database performance, security and privacy. Database administrators can now access audit data remotely via their intranet...

Customers' IT worries ignored.
May 9, 2007... Customer and stakeholder confidence is often shaken by IT downtime, but one third of companies do not measure the impact of outages on corporate reputation. In research carried out for data centre provider Global Switch, 74 per cent of...

Modern challenges for data modelling.
May 9, 2007... Data models are used to understand and document the information requirements of a business. These data models are then used as the basis for the design of the databases at the heart of any information systems that support that business. A...

LETTER: Failing to prevent phone rage can wreck your PR.(Letter to the editor)
May 9, 2007... As if seeing complaints more than double isn't bad enough, British Gas has increased its problems by failing to manage frustrated customers' incoming calls. While good customer service is critical, it isn't rocket science. Rapid...

LETTER: What exactly is data governance?(Letter to the editor)
May 9, 2007... A recent survey conducted by IBM and the National Computing Centre found that most organisations now recognise the importance of good data governance. It was very surprising that only 7 per cent of respondents reported that data governance...

What's your definition of data success?
May 9, 2007... While swimming through a sea of data, it's very easy to drown in the numbers, trends and percentages. Day-to-day concerns are often framed by getting a campaign turned round quickly and meeting tough deadlines. It's all too easy to lose...

TRUST PREVENTION: Who can you trust?
May 9, 2007... Does the British public trust the state enough to accept a national identity card scheme? Big Brother-style ads for TV Licensing and the DVLA have not helped, writes David Reed Do you trust the Government? The answer might depend on...

LEGAL COLUMN: Susan Mann.(Column)
May 9, 2007... Susan Mann, counsel at Reed Smith Richards Butler When the Markets in Financial Instruments Directive (MiFID) becomes effective on November 1, 2007, financial institutions must have in place various IT, operations and management...

CASE STUDY: In clear view.
May 9, 2007... Lack of visibility was making life difficult for JT Dove's sales staff until a new solution enabled the company to make much more informed decisions JT Dove, set up in 1869 in Newcastle, is an independent chain of builders merchants...

DATA FINANCIALS: Banks burning their boats with female customers.
May 9, 2007... All you ever wanted to know about making profit from data but were too afraid to ask There are more female millionaires aged 18 to 44 than male. Women will own 60 per cent of the UK's personal wealth by 2025, but their financial needs...

DATA FINANCIALS: Companies slow to improve on KPI reporting.
May 9, 2007... FTSE 100 companies are still struggling with non-financial key performance indicators and forward-looking information in their corporate reports and accounts, despite an overall improvement in the quality and content. With listed businesses...

SEGMENTATION: Consumers on the move.
May 9, 2007... Descriptions of the different kinds of consumer are getting more and more detailed, but their migration between segments has not been fully analysed, writes Emma Rubach Data segmentation is arguably the key tool in the marketers'...

IDMF PREVIEW: Innovate and succeed.
May 9, 2007... As analysis of customer data becomes more and more essential, new technology is the only way to compete - and this year's IDMF show has the latest developments, writes Patrick Dye With customer data playing a central role in all but the...

Strategy chief gets most out of life and work.(Interview)
May 9, 2007... Data Strategy talks to data practitioners who toil unnoticed behind the scenes Q What is your name and job title? Ian McNamara, head of data strategy, Occam DM. Q What does your job involve? Is there a lot of pressure? I'm...

BOTTOM LINE: British consumers get the complaining bug.
May 9, 2007... The famous British stiff upper lip is quivering. Consumers are now much more likely to complain than they were one year ago. According to research carried out by YouGov for RightNow Technologies, 69 per cent of the 2,800 consumers...