Communication World articles from July 1997

Communication World archives from July 1997

Web sites that work.
July 15, 1997... Some days it seems the Internet is driving everything we do as professional communicators. It has become such a pervasive and invasive tool that it often overshadows other communication tools. It can be a valuable means of communication - if we...

Composing effective e-mail messages.
July 15, 1997... More than 90 percent of major U.S. companies use electronic mail; over 70 percent of foreign-owned and -based companies communicate via this medium. According to several estimates, 60 billion messages were sent in 1996. Given the speed, ease and...

Managing time: what every communicator needs to know.
July 15, 1997... Feel pressured by time? You're not alone. We live in the most speeded-up era ever, and futurists say the trend toward acceleration will continue. By now almost all of us can relate to Henry Kissinger's famous quip, "There cannot be a crisis next...

The coming revolution in issues management: elevate & simplify.(Issues Management: Ten Perspectives)
July 15, 1997... Communicators can have a key role in issues management despite its specialized nature, as the CEO elevates it to the policy level and drives it with a small multi-disciplinary team. To be a player, adjust your mind-set and find a point of entry....

Mapping out issues management.(Issues Management: Ten Perspectives)
July 15, 1997... When an organization has abundant and high-quality information, the ability to identify future issues and to design appropriate responses is correspondingly good. Before Croesus went to battle with Cyrus, the King of the Persians, he consulted...

Whole lotta shakin' going on. (interview with consultant Marilyn Moats Kennedy about changes in the business environment)(includes related article on the role of business communicators)(Issues Management: Ten Perspectives)(Interview)
July 15, 1997... The work-place shakeout isn't ending any time soon, says outspoken career strategist Marilyn Moats Kennedy. If dinosaurs were wiped out by a comet, here are the seismic forces that rocked the work place. The smash and grab of the 1980s continue...

How issues management turned the tide: a case study for action and results. (issues management at water and electric utility Salt River Project)(Issues Management: Ten Perspectives)
July 15, 1997... In the past, the term "issues management" often meant a cumbersome process with fuzzy results. But today, the need to actively implement and get value from an organized system of issues and knowledge management is critical to achieving success in...

Five 'musts' for the millennium. (ensuring the survival of business communicators in the 21st century)(Issues Management: Ten Perspectives)
July 15, 1997... If the decade of the nineties has been difficult for communicators, what will our profession face in the new millennium? Will our employers continue with re-engineering and downsizing? Will we face ever-increasing competition from other countries...

Get simple. Drive a stake through issues management. (simplifying business management)(Issues Management: Ten Perspectives)
July 15, 1997... Wouldn't it be wonderful if we could stop this stalker? If, before it seduced and sucked the blood from more innocent villagers and workers, we could prevent Carnage by Buzzword. It's not so much the jargon of Issues that does damage, it's the...

Putting the 'you' in issue. (personal issues management)(Issues Management: Ten Perspectives)
July 15, 1997... In a previous life, when I worked in corporate public relations for an electric utility, I would occasionally shut my door, loosen my tie, turn on my computer and, without the knowledge or sanction of others, engage in issues management. I'd...

Strategic communication: full-time function or dysfunctional concept?(Issues Management: Ten Perspectives)
July 15, 1997... In some circles, "strategic communication" is being heralded as a new, optional component of the employee communication process. Barely a week goes by without some group promoting a seminar on the potential of "strategic communication."...

Anticipation: key to crisis management.(Issues Management: Ten Perspectives)
July 15, 1997... Let's recognize reality. Crisis management is not a communication problem, but rather the result of very basic changes in the way an organization believes, thinks and behaves. It is based upon sound research on how the public regards the...

What's a crisis, anyway?(Issues Management: Ten Perspectives)
July 15, 1997... Face it, you and everyone else are crisis managers. That's what you're paid to do when the computer er system locks up and you're deadline or top management wants to change the annual report after it's gone to the printer. Elsewhere in the...