Communication World articles from August 2003

Communication World archives from August 2003

From the editor.(iabc update)(Brief Article)
August 1, 2003... I've always known that going to a conference could be a valuable experience, but the depth of learning and meaning that are possible didn't fully strike me until now. IABC's international conference happened in June. As is typical for planning...

My Communication: IABC's newest member benefit.(iabc update)(Brief Article)
August 1, 2003... Beginning in September, IABC members will be able to create and collaborate on communication plans online using a new planning tool, My Communication (or "MyComm" for short). MyComm is a web-based communication-planning tool originally...

The all-new MemberSpeak.(Benefit Spotlight)(Brief Article)
August 1, 2003... IABC's newly expanded MemberSpeak--a dynamic online discussion forum--allows members to share ideas, get advice and make contacts anywhere in the world. MemberSpeak now Includes a chat feature, online polling and customizable viewer settings to...

Manual helps communicators effectively measure ROI.(iabc update)(Brief Article)
August 1, 2003... "Communication Research, Measurement and Evaluation: A Practical Guide for Communicators" is the latest addition to IABC's popular line of planning manuals. Written by veteran communication consultant and trainer Louis C. Williams Jr., ABC,...

New IABC Research Foundation studies examine intellectual capital and Virtual Workforces.(iabc update)(Brief Article)
August 1, 2003... "Intangible Assets and Communication," a new report published by the IABC Research Foundation, explores the links between communication and intangible assets. Prepared by a research team from the Norwegian School of Management led by Hanno...

Letters.
August 1, 2003... "Do Ethical Communicators Finish First?" (Communication World, June-July 2003) was an insightful read. The article inspired me to develop an ethics leadership component for all communication training I present in the future. Thank you far...

Correction.
August 1, 2003... In the June/July issue of CW ("No Room to Maneuver--Make the Best of It," p. 34) the name of Jack Welch, former CEO of General Electric, was misspelled. We regret the error.

Events.(Brief Article)
August 1, 2003... 27 AUGUST Web Seminar: Delivering Bad News www.ktm.com/iabc 24 SEPTEMBER Web Seminar: Five Approaches to Crisis Communication Readiness www.krm.com/iabc 25-26 SEPTEMBER Seminar: Integrating Print & Online Chicago, IL...

What specific skill do communicators need to improve on?(global perspectives)
August 1, 2003... CANADA The most frequent feedback I receive regarding skills that communicators need to improve comes from executives seeking communication counsel. These executives are heavily anchored in strategy and numbers. All view accountability as...

Managing the virtual workforce requires knowledge of communication behavior.(foundation findings)
August 1, 2003... Over the past decade, working remotely from clients' offices, telecommuting and working on the road have become common work arrangements, according to Ann M. Mayer-Guell, author of "Characteristics, Communication Patterns and Organizational...

About the IABC Research Foundation.(foundation findings)(Brief Article)
August 1, 2003... The IABC Research Foundation contributes to a body of knowledge that advances the practice, perception and effectiveness of communication. It serves IABC, its members and others in the profession through research on organizational...

Winning negotiations need not mean winner takes all.(bookmark)(Book Review)
August 1, 2003... Negotiating Skills for Managers Steven Cohen McGraw-Hill Briefcase Books Series, [c] 2002 215 pages I am not a born negotiator, nor do I enjoy negotiation. The very word conjures up confrontations with car salesmen who won't give an inch,...

Managing up for survey success: how to engage senior leadership in employee surveys.
August 1, 2003... How many chief executives would authorize their companies to spend thousands each year to survey their customers, and then not monitor the process? Or take appropriate action on the findings? Or ask whether the investment is generating a...

Toronto 2003: the inside scoop on IABC's biggest annual event.
August 1, 2003... Communication World asked Toronto writer Jane Naczynski to record her personal experiences at this year's international conference. If you didn't attend or couldn't be everywhere at once, here's a day by day account. SUNDAY, JUNE 8:...

Dealing with SARS: Toronto Hospital learned to survive beyond the crisis communication plan.
August 1, 2003... When SARS hit Canada this past spring, Sunnybrook and Women's College Health Sciences Centre was on the receiving end. Early morning 14 March, the head of the infectious diseases department at Sunnybrook & Women's, an acute-care teaching...

Changing of the guard: IABC leaders look back and move forward.(Interview)
August 1, 2003... Past chairman Annette Martell, ABC, MC, is a consultant in the communication practice of Mercer Human Resource Consulting in Toronto. An active IABC volunteer leader, she has served several times on IABC's international board, as director of...

Communicating under pressure: Agilent Technologies CEO receives IABC 2003 EXCEL Award.(Interview)
August 1, 2003... Edward (Ned) Barnholt, chairman, president and CEO of Agilent Technologies Inc., had just stepped off the stage the morning of June 9 at IABC's international conference in Toronto after giving a short but inspiring speech following his...

#1 software solution to manage your email communication.
August 1, 2003... Discover why Click-N-Drop is the #1 email management software solution, used and endorsed by the International Association of Business Communicators (www.iabc.com) Click-N-Drop's web-based interface, powerful user tools, wizards and...

Strategic communication plan reassures jittery gold investors.(case in point)
August 1, 2003... As the price of gold skyrocketed in October 1999, instead of celebrating, African gold miner Ashanti Goldfields Co. found itself in a crisis that sent the company scrambling to avoid bankruptcy. The sudden rise in gold prices triggered a...

Controlling perspective, photographers can create meaning.(photocritique)
August 1, 2003... Every photographer has shot scenes that originally looked great to the eye, but came out "flat" and boring as pictures. That's because our cameras have only one eye--a lens. Cameras see the world in only two dimensions--height and width. But if...

Come visit with Sister Sally, Hawk and Spenser; hone your Occam's razor and your ukulele.(wood on words)
August 1, 2003... Most writers are not averse to trusting their readers with an occasional polysyllable, A few days ago The Wall Street Journal slipped verisimilitude into a page 1 lead. For those who might have nodded during Sextuple Syllables 101, the v-word...

Personality.(Interview)
August 1, 2003... WHAT'S THE BIGGEST RISK YOU'VE EVER TAKEN? Packing up my bags at 17 and moving from the suburbs of Los Angeles to New York City to pursue an acting career. I had stars in my eyes and wanted to follow in my father's show business...