CMA Management articles from March 2002

CMA Management archives from March 2002

The benefits of small business. (From the Editor).
March 1, 2002... After the U.S., Canada has the second highest rate of new business creation among industrialized nations. The 2.6 million small businesses and self-employed in Canada account for 60% of all private sector employment and almost half of private...

ISO E-Guide. (Learning Literature).(International Organization for Standardization)(Brief Article)
March 1, 2002... Web Tech Publishing, a U.S. firm with offices in Montreal, has just published two electronic guides to the ISO system for business managers and leaders: Guide de preparation ISO and the Manuel d'information ISO. These easy-to-read guides...

Crisis Management Guide. (Learning Literature).
March 1, 2002... Allan Bonner, international crisis management expert, recently launched his book Doing and Saying the Right Thing -- Professional Risk and Crisis Management. This guide is based on actual experience and years of university research. It is a...

Internet Advertising. (Learning Literature).(Brief Article)
March 1, 2002... The Internet Advertising Bureau of Canada (IAB Canada) and PricewaterhouseCoopers Canada have worked together to accurately measure online advertising revenues by directly surveying Canadian Web publishers. The results highlight the strong...

Turnaround in exports expected mid-2002. (News and Views).(Brief Article)
March 1, 2002... The uncertainty created in the aftermath of September 11th makes it impossible to be definitive on the outlook for Canadian exporters in the year ahead, but a turnaround in export performance is not expected until the middle of 2002 at the...

High Tech: cut telecom costs. (News and Views).(Brief Article)
March 1, 2002... Teletron's Virtual Analyst is a Web-based tool that allows companies to access inventory and billing information, as well as pay their bills, in one combined format from all their telecommunications providers -- local, voice, data, wireless and...

New software. (News and Views).(Brief Article)
March 1, 2002... Visit www.managementmag.com for more information on the following software packages: * Resource Information Systems' Tidal247 Web-based solutions for time and project management * ABC Technologies' Oros Analytics 5.3 Performance...

B2B e-commerce growing slowly. (News and Views).(Brief Article)
March 1, 2002... Visa Canada recently released the results of a national business-to-business (B2B) selling study showing that e-commerce B2B selling will increase by 22% by 2005, introducing significant new challenges for B2B sales professionals. The...

Online human capital management improving. (News and Views).(Brief Article)
March 1, 2002... iLogos, the research division of Recruitsoft, recently release I results of a new study that reveals that Fortune 500 companies are adopting more advanced technologies to optimize their corporate Web site careers section. Implementing a...

Incomplete picture. (Rants and Raves).(Brief Article)
March 1, 2002... Robert Miller's article, "Driving Corporate Profitability" (Business strategies column, December/January 2002) is interesting, but provides an incomplete picture of customer profitability. Two significant customer-related costs -- distribution...

Old model, new context. (Rants and Raves).
March 1, 2002... I thought that "Strategically Deploying E-Commerce" (December/January 2002) was a great article; however, I don't think the model has changed over the years; it is just being reworded for a new context. Additionally, I think the last line...

Networking to advance your career: A good network can serve as a springboard to help you achieve your career objectives. (Career Intelligence).(Brief Article)
March 1, 2002... Building a network of relationships is part of a long-term career management strategy that can provide many benefits. The importance of the process must be fully understood in order for it to be productive. A good network can, for example, help...

Business in an uncertain world: The post-September 11th workplace. (Management Trends).
March 1, 2002... On September 11, 2001, our senses were jolted to a new and horrific workplace reality: terrorism. Although the cataclysmic attacks on the World Trade Center and the Pentagon did not occur on our own soil, their fallout and aftershock brought...

Creating a risk management framework: Seven steps to promoting risk awareness across all levels of an organization. (Business Strategies).
March 1, 2002... The successful operation of any business depends on risk management. It's about avoiding negative occurrences and, just as importantly, not missing out on opportunities. The challenge for any company, therefore, is to promote risk awareness in...

Weathering the Storm.(small and medium-sized businesses)
March 1, 2002... Seventy-five per cent of all Canadian businesses have fewer than five employees. Ninety-seven per cent have fewer than 50. Small- and medium-sized businesses have created more jobs for Canadians than corporations -- not only in booming times,...

Capitalizing on brain power: Tapping into your human capital network.
March 1, 2002... For a growing SME, knowledge capacity is at he root or its growth, and is its most significant competitive advantage. It has been said that knowledge is a production asset without diminishing returns. As philosophical as it may seem, the...

Easy access: Forging a strategic alliance with a company based in another country can enable a firm to position itself effectively in that country's market.
March 1, 2002... In today's competitive business environment, the old adage "If you can't beat them, join them" still rings true. Some companies are looking to form strategic alliances with competitors; others, however, are joining forces with firms that can...

Going global.
March 1, 2002... Faced with the challenges of expanding into foreign markets, many companies are searching for software solutions to help them cope with the difficulties inherent in their different overseas operations. Learn from the experiences of three of...

The industrialization of drug discovery: The increasing pace of drug discovery poses new risks and opportunities for health-care businesses.
March 1, 2002... The completion of the human genome project has done much to raise public awareness of biotechnology. There are great expectations for a new generation of drugs to address a variety of diseases that are still not adequately addressed by...

The eonomics of lien: As health care institutions across the country look for new ways to control costs without compromising quality of service, one way for hospitals to save money is to consider the economics of managing their sterile linens.
March 1, 2002... Managing the sterile linens used in surgery means taking charge of the process by which a hospital makes such materials available, uses them and treats them after use. These materials include surgical drapes and gowns needed for operations, and...

Show me the dough: CMA Mark Powell gets the franchise recipe right for one of Canada's best-managed companies. (Profile).(Boston Pizza)
March 1, 2002... Golf. Swank hotels. Pizza. Lots of pizza. Sounds like just about the right combination for the good things in life. And for CMA Mark Powell, that combo has also been a big part of his career. Let's start with the pizza. Specifically, Boston...

The most dangerous gap: Radical, category-breaking innovation is what is needed today by companies who wish to remain number one in their industry. While some companies can do it consistently, most can't. (Knowledge Management).(Statistical Data Included)
March 1, 2002... At one time, all a company needed to do was improve. If it did this continuously (and that was hard enough), it could expect to be successful. Those days are long gone. The information explosion, the global economy -- all the things you'd have...

Cyberliability: With little, if any, insurance coverage currently available to businesses to protect against tosses that occur in cyberspace, the only viable option to fill this gap is self-insurance. (Information Technology).
March 1, 2002... Increasingly, companies are realizing that traditional insurance does not cover losses in "cyberspace" -- primarily because insurance policies were written before the Internet, Web sites and e-commerce emerged. However, as the number of...

Travel Costs on the rise: Despite a decrease in corporate travel spending, business travel costs are expected to increase by 3%. (Business Travel).(Brief Article)(Statistical Data Included)
March 1, 2002... The U.S.-based National Business Travel Association (NBTA) released its 2002 Business TRAVEL COST Forecast, which provides a concise look into future business travel costs across several key markets. The NBTA predicts that business travel costs...

Beyond the banks: Angels, loans and merchant bankers: help for SMEs is everywhere. (Government Issues).(small and medium-sized enterprises)
March 1, 2002... Starting a small- or medium-sized business? Are you in need of direction, mentoring, financing -- the help of an angel, perhaps? If that's the case, don't look to the heavens but to your financial institutions, including the federal...

Hiring abroad: Attracting local talent in foreign subsidiaries requires more than translating the job posting. (Global View).
March 1, 2002... An American company decided to open an office in France and sent the future country manager to Paris. She looked for appropriate office space and found nice offices on the outskirts of Paris at a very good rate. She then advertised positions in...